Community Health Center Information Systems Assessment: Issues and Opportunities. Final Report. 1. Introduction


NORC at the University of Chicago (NORC) is pleased to present this report detailing findings from our recent site visit to New Hampshire for “Community Health Center Information Systems Assessment: Issues and Opportunities.” NORC conducted this site visit under contract with the Office of the Assistant Secretary for Planning and Evaluation (ASPE) at the U.S. Department of Health and Human Services (HHS).  The Health Resources and Services Administration (HRSA) and the Bureau of Primary Healthcare (BPHC) work in conjunction with ASPE to guide activities under this project.

The current site visit focuses on an ongoing initiative in the State of New Hampshire to support enhancements in information systems capacity at BPHC-supported consolidated health centers. Findings presented here describe the information systems (IS) capacity of consolidated health centers in the southern half of New Hampshire, and focus on health center experiences working with a provider network headed by the Community Health Access Network (CHAN), a federally-funded consortium of safety net ambulatory health care providers. The report is organized as follows:

  • Background and Methods. We begin with background on the ambulatory care safety net in New Hampshire and details on the organizations we spoke with as part of the site visit.
  • Key Findings. In this section we summarize findings from in person interviews and other site visits activities conducted in New Hampshire. This includes features of the information systems infrastructure at consolidated health center providers interviewed in New Hampshire, health center experience with CHAN initiatives and CHAN’s relationship to other public health programs.
  • Conclusions. Here we present conclusions and lessons learned from the site visit, with particular emphasis on issues related to long term sustainability and replicability of models used to promote health center use of information systems in New Hampshire.

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