A. Attendant Management
1. Attendant Recruitment
Recruitment is done by contract agencies. Agencies say the low state reimbursement makes recruitment difficult.
2. Attendant Screening
Screening is done by contract agencies.
3. Attendant Interviewing
Interviewing is done by contract agencies.
4. Attendant Certification
Attendants for PCS must be certified nursing assistants.
5. Attendant Hiring
Hiring is done by contract agencies.
6. Attendant Training
The state offers a 120 hour CNA training program.
7. Attendant Supervision
Contract agency RNs are responsible for attendant supervision.
8. Attendant Payment
Attendant payment is done by contract agencies.
9. Attendant Termination
Attendant termination is done by contract agencies.
10. Conflict Resolution
SDSD caseworkers as well as agency RNs may be called in to address conflicts between attendants and consumers.
B. Consumer Support
1. Consumer Advocacy
SDSD considers its caseworkers to be consumer advocates. The Oregon Disabilities Commission (ODC), a consumer controlled (by law, at least half of the commissioners must have a disability) agency reporting directly to the governor, runs a toll free hotline for consumer complaints. Independent living centers and other disability organizations may provide consumer advocacy in some cases.
2. Consumer Training
Some SDSD/Voc. Rehab. consumers may receive training through independent living centers, but this is not a regular component of PCS.
3. Consumer Outreach
The centralization of services currently taking place through the adult transfer is also performing an outreach function. New people are being informed of in-home services, including PCS, for which they may be eligible.
4. Quality Monitoring
Periodic on-site monitoring is conducted by SDSD. SDSD also does a client satisfaction survey. The ODC also follows up on complaints that come through their hotline.