Several grantees provided case management visits to partners in the community, typically meeting women in their homes or in a public location in their neighborhoods. For one grantee, the service area for eligible partners included a 77,000-square-mile state, plus 100 miles in all directions around the state border. However, even grantees serving smaller geographic areas found that the time associated with traveling to individual meetings with participants was substantial, particularly because it was difficult to predict no-shows and other disruptions.
|Program Solution: Urgency of Participants' Employment Needs
In the absence of community job placement resources for women with criminal histories, grantee staff became more involved with providing job assistance, including identifying "felon-friendly" employers.
Program Solution: Case Management No-Shows
Case managers at several sites relied more heavily on telephone contact and less on in-person meetings to maintain communication with partners in the community. Several grantees are also exploring support group activities for partners. Moving away from a one-on-one service model may make it easier for grantees to provide community-based services.