Performance Measurement in the Hospital Outpatient Setting. Patient-Centeredness


Although the CAHPS Hospital, and Clinician & Group Surveys provide a strong source of measures that could be used to evaluate patient-centeredness in the hospital outpatient setting, patient experience measures are lacking that address the provision of clinical care, such as the reporting of specific test results. At present there are also no measures that assess whether or how institutions address health literacy39 and health numeracy.40

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