Access is in the midst of implementing a long term strategic plan for IT which includes upgrading a variety of key systems that serve the network including the practice management system, data warehouse and enterprise resource management software. The timeline for these and other IT projects is provided as Figure 2. Access also recently completed an upgrade of its computing infrastructure to accommodate these new applications. These activities have been led by Steven Glass who serves as the Chief Information Officer (CIO) and Performance Improvement Officer for the network. Access notes that the integration of the IT and performance improvement functions can help optimize translation of technology use to quality improvement.
Access network leaders stressed the importance of their historic financial commitment to health IT. In recent years, Access has devoted 3-5 percent of its roughly $97 million operating budget to IT. While in the past much of this expenditure went to support services acquired from Mount Sinai, Access has recently decided to take the same resources and apply them to upgrades and new applications to support its mission.
At the time of NORC’s visit, Access had concluded an intensive requirements development and vendor selection process. Having chosen Epic as its EMR and practice management (PM) vendor, Access is set to begin phased staff training and implementation across its sites.
Figure 2 provides a timeline for Access in the midst of implementing a long term strategic plan for IT which includes upgrading a variety of key systems that serve the network including the practice management system, data warehouse and enterprise resource management software.
Figure 2: Access IT Milestones
Source: Glass & Miller, 2008