Access is governed by a twenty-member board of directors. A majority of board members are patients, and the current board chair, vice chair and secretary are all patient representatives. This governance structure creates a direct link between the network’s senior leadership team and the patients Access serves. The senior leadership team is composed of the CEO, Medical Director, Chief Financial Officer, CIO/Process Improvement Officer, Vice President of Human Resources, and the Vice President for Strategy, Planning and External Affairs.
This senior leadership team works directly with clinical and management leaders split across the organization’s eight regions. Each region is directed by a regional medical director and a regional manager who also serve as clinic-level leaders for one of the clinics within their region. Given this organizational model, our site visit included meetings with the network’s chief information officer and medical director as well as regional medical directors and managers from four of the eight regions.