Addressing Critical Incidents in the MLTSS Environment: Research Brief. What Are Critical Incidents?


Critical incidents are events or occurrences that cause harm to members or serve as indicators of risk to a member's health or welfare. Some states also use the term "serious" or "sentinel" events. Most MLTSS programs include instances of abuse, neglect and exploitation in their list of critical incidents. Many programs consider other events as critical and reportable including:

  • Unexpected hospitalization;
  • Injury requiring medical treatment;
  • Use of restraints or seclusion -- authorized or unauthorized;
  • Member not receiving all of their needed services;
  • Allegation of theft of member's money or belongings;
  • Medication error;
  • Missing person;
  • Death; or
  • Attempted suicide.

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"CritIncidRB.pdf" (pdf, 79.42Kb)

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