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Promoting Public Benefits Access Through Web-Based Tools and Outreach: A National Scan of Efforts. Volume II: Detailed Summary Tables of Benefits Access Efforts

Publication Date

Contract Number:
HHSP23320095642WC/HHSP23337018T

Mathematica Reference Number:
06858.300

Submitted to:
U.S. Department of Health and Human Services
Assistant Secretary for Planning and Evaluation
Humphrey Building
200 Independence Ave., SW, Room 404E
Washington, DC  20201
Project Officer: Alana Landey

Submitted by:
Mathematica Policy Research
600 Maryland Avenue, SW
Suite 550
Washington, DC 20024-2512
Telephone: (202) 484-9220
Facsimile: (202) 863-1763
Project Director: Jacqueline Kauff  

"

1. Federal Efforts

Benefits.Gov

Description

Benefits.gov is the official benefits website of the U.S. government. Implemented in 2002, it informs citizens of the benefits they may be eligible for and provides information on how to apply for assistance (a later, independent step that users must initiate), and provides links to relevant websites for obtaining and submitting applications. Users can browse information by category, state, or federal agency.

Key benefit programs

TANF; SNAP; Medicaid; CHIP; WIC; SSI/DI; LIHEAP; EITC; school meal programs; federal housing assistance programs; federal child care assistance; veteran pension assistance; assistance for homeless veterans

Other benefit programs

Medicare; child support; career development; counseling; disaster relief; education and training

Key technological components

Online screener/benefits calculator

Other key components

None known

Target population

General low-income population

Geographic reach

National

State/s (abbreviation)

All states

Locality (cities or counties)

 

Selected sources of information

http://www.benefits.gov/

http://www.nlc.org/ASSETS/E2DF31BA4AFF4ADEB19BA434142B

http://www.0545/iyefscreeningtools.pdf

http://www.benefits.gov/static/benefits/en/html/progress-report-2008.pdf

SSA BEST (Benefit Eligibility Screening Tool)

Description

SSA's online benefit screener

Key benefit programs

SSI/DI; veteran pension assistance

Other benefit programs

Medicare

Key technological components

Online screener/benefits calculator

Other key components

None known

Target population

General low-income population

Geographic reach

National

State/s (abbreviation)

All states

Locality (cities or counties)

 

Selected sources of information

http://www.benefits.gov/ssa

2. State Efforts

Alabama

Insure Alabama

Description

This is the state online application for Medicaid and CHIP.

Key benefit programs

Medicaid; CHIP

Other benefit programs

None known

Key technological components

Online application that can be sent electronically

Other key components

None known

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

AL

Locality (cities or counties)

 

Selected sources of information

https://insurealabama.adph.state.al.us/

Printable application also available online at: http://www.medicaid.alabama.gov/apply/apply_application.aspx?tab=3

 

Alaska

 

Alaska application for services

Description

Printable online multiple benefit application

Key benefit programs

TANF; SNAP; Medicaid; federal child care assistance

Other benefit programs

General assistance

Key technological components

Online application that is printed and submitted on paper

Other key components

None known

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

AK

Locality (cities or counties)

 

Selected sources of information

http://dpaweb.hss.state.ak.us/e-forms/pdf/gen50b-packet.pdf

 

Arizona

 

Health-e-Arizona (see also One-e-App in Section B)

Description of effort

Health-e-Arizona is an on-line application for Arizona residents to apply for medical coverage and nutrition and cash assistance. The state has adopted One-e-App (renaming it Health-e-Arizona) as its sole effort to promote benefits access through web-based technology. In addition, staff at nonprofit organizations may use Health-e-Arizona to screen families and help them apply for benefits.

Key benefit programs

TANF; SNAP; Medicaid; CHIP

Other benefit programs

Medicare Savings Program

Key technological components

Online application that can be sent electronically; online screener/benefits calculator

Other key components

Application assistance

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

AZ

Locality (cities or counties)

 

Selected sources of information

https://www.healthearizona.org/app/Login.aspx?&Lang=EN

http://www.lewin.com/content/publications/OneEAppFinalRpt.pdf

Arizona also has online, printable multiple benefit program applications for (1) SNAP, TANF, Medicaid, and child care assistance, and (2) Medicaid (families and children) and CHIP at:

https://www.azdes.gov/appforms.aspx?category=999999

http://www.azahcccs.gov/applicants/application/AcuteCare.aspx)

Arkansas

Access Arkansas

Description of effort

State online screener for 20 programs, with capability to also submit applications online for some of these (including SNAP, TANF, Medicaid, CHIP, child care assistance, and the Medicare Savings Program).

Key benefit programs

TANF; SNAP; Medicaid; CHIP; school meal programs; federal child care assistance

Other benefit programs

Medicare Savings Program; home- and community-based services; refugee assistance; early intervention; vocational rehabilitation services; older blind services; CACFP

Key technological components

Online application that can be sent electronically; online screener/benefits calculator

Other key components

 None known

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

AR

Locality (cities or counties)

 

Selected sources of information

https://access.arkansas.gov/Welcome.aspx

Online forms to print and apply for multiple benefits are also available for:

SNAP, TANF and Medicaid at
http://www.state.ar.us/dhs/dco/NewDCO/DCO-0215.pdf

Medicaid (children) and CHIP at:

http://www.arkidsfirst.com/ARKidsApplic_english.pdf

Child care assistance at

http://www.state.ar.us/childcare/familysupport/apply.html

California

Benefits CalWIN (California Work Opportunities and Responsibility to Kids Information Network)

Description of effort

In 2010, the Welfare Client Data Systems (WCDS) CalWIN consortium implemented Benefits CalWin, an online application clients can use to apply for public benefits. Benefits CalWin is fully interfaced with the CalWIN system (the primary eligibility calculation, determination and authorization system) so applicant and recipient information is automatically populated from the screener/application into the CalWIN system. Users are able to determine which program options are available in different counties, and may be redirected to the C4yourself web pages for those counties. Hewlett Packard was a key partner in developing this California effort.

Key benefit programs

SNAP; Medicaid

Other benefit programs

General assistance

Key technological components

Online application that can be sent electronically; online screener/benefits calculator; application and eligibility systems integration

Other key components

 None known

Target population

General low-income population

Geographic reach

Multiple localities

State/s (abbreviation)

CA

Locality (cities or counties)

Counties of: Alameda, Contra Costa, Fresno, Orange, Placer, Sacramento, San Diego, San Francisco, San Luis Obispo, San Mateo, Santa Barbara, Santa Cruz, Solano, Sonoma, Tulare, Ventura, Yolo

Selected sources of information

https://www.benefitscalwin.org/

http://www.calwin.org/

http://h20134.www1.hp.com/industries/welfareandbenefits/

Online printable applications also available for:

SNAP/TANF/Medicaid (in English and 5 other languages) at : http://www.cdss.ca.gov/cdssweb/entres/forms/English/SAWS1.pdf and
http://www.cdss.ca.gov/cdssweb/entres/forms/English/SAWS2.pdf

Medicaid/CHIP at: http://www.healthyfamilies.ca.gov/downloads/applications.aspx

C4yourself

Description of effort

Online multiple benefit application available in some CA counties. Also contains links to additional information on how to apply for additional benefits in each county. Site also allows users to check benefit balances. Integrates with the C-IV eligibility determination system to exchange client data and retrieve eligibility information. Accenture is a key partner with the C-IV consortium in developing and implementing the effort.

Key benefit programs

TANF; SNAP; Medicaid

Other benefit programs

None known 

Key technological components

Online application that can be sent electronically; application and eligibility systems integration

Other key components

 None known

Target population

General low-income population

Geographic reach

Multiple localities

State/s (abbreviation)

CA

Locality (cities or counties)

Counties of: Alpine, Almador, Butte, Calaveras, Colusa, Del Norte, El Dorado, Glenn, Humboldt, Imperial, Inyo, Kern, Kings, Lake, Lassen, Madera, Marin, Mariposa, Mendocino, Merced, Modoc, Mono, Monterey, Napa, Nevada, Plumas, Riverside, San Benito, San Bernardino, San Joaquin, Shasta, Sierra, Siskiyou, Stanislaus. Sutter, Tehama, Trinity, Toulumne, Yuba 

Selected sources of information

https://www.c4yourself.com/c4yourself/index.htm

Online printable applications also available for:

SNAP/TANF/Medicaid (in English and 5 other languages) at: http://www.cdss.ca.gov/cdssweb/entres/forms/English/SAWS1.pdf

http://www.cdss.ca.gov/cdssweb/entres/forms/English/SAWS2.pdf

Medicaid/CHIP at: http://www.healthyfamilies.ca.gov/downloads/applications.aspx

 

Health-e-App

 

Description

Health-e-App is the State of California's publicly accessible web-based enrollment application for CHIP and Medicaid for children and pregnant women. It was piloted in 2001 in San Diego and implemented statewide in 2002. Originally used by state Certified Application Assistors across California to submit applications on behalf of families electronically, Health-e-App has been available since 2010 for self-service use as well and includes a benefits screener. Health-e-App is the precursor to One-e-App (described separately in Section B). The California HealthCare Foundation (CHCF) developed Health-e-App in consultation with Deloitte and licensed it to Social Interest Solutions (SIS), a nonprofit organization dedicated to leveraging technology innovation to improve consumers’ quality of life. It is now operated by Maximus.

Key benefit programs

Medicaid; CHIP

Other benefit programs

Application assistance

Key technological components

Online application that can be sent electronically; online application that is printed and submitted on paper; online benefits screener/calculator

Other key components

Application assistance

Target population

Families with children

Geographic reach

Statewide

State/s (abbreviation)

CA

Locality (cities or counties)

 

Selected sources of information

http://www.healtheapp.net

http://www.chcf.org/projects/2002/healtheapp

http://www.nga.org/Files/pdf/SCHIPTECH053002.pdf

http://www.healthyfamilies.ca.gov/EEs_CAAs/Health-e-app.aspx#Reports

https://www.socialinterest.org/solutions.aspx?lm_linkid=2_6_3#

Colorado

PEAK (Program Eligibility and Application Kit)

Description

Implemented in 2004, PEAK is Colorado’s online screener for TANF/SNAP/Medicaid and other programs in CO. The Colorado Benefit Management System is the eligibility system rules engine that supports it, replacing the legacy mainframe system. PEAK will soon incorporate an online application; planning for this component began in 2009. Along with the online application, CBOs will also soon begin conducting outreach and application assistance using PEAK. Clients will be able to use the online system to check the status of their benefits. The effort leverages concepts from PA Compass, developed for PA Department of Public Welfare in consultation with Deloitte.

Key benefit programs

TANF; SNAP; Medicaid; CHIP

Other benefit programs

State programs for elderly and disabled; adult protective services

Key technological components

Online screener/benefits calculator

Other key components

None known

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

CO

Locality (cities or counties)

 

Selected sources of information

http://www.colorado.gov/benefits/index.html

Printable online applications also available for:

SNAP, TANF and Medicaid at

http://www.cdhs.state.co.us/fap/PDFs/FormCombinedFAapplicationReceipt3-2009.pdf

Medicaid (families and children) and CHIP at

http://www.cchp.org/index.cfm?action=apply&language=eng

http://fcw.com/articles/2006/04/17/utah-takes-an-integrated-approach-to-human-services.aspx

Connecticut

Connecticut Online Benefits Application

Description

Printable online multiple benefit application

Key benefit programs

TANF; SNAP; Medicaid

Other benefit programs

Voter registration; nursing home assistance

Key technological components

Online application that is printed and submitted on paper

Other key components

None known

Target population

General low-income population 

Geographic reach

Statewide

State/s (abbreviation)

CT

Locality (cities or counties)

 

Selected sources of information

http://www.ct.gov/dss/lib/dss/pdfs/w-1e.pdf

 

Husky Health

 

Description

Connecticut online printable application for Medicaid (for children) and CHIP.

Key benefit programs

Medicaid; CHIP

Other benefit programs

None known

Key technological components

Online application that is printed and submitted on paper

Other key components

None known

Target population

Families with children

Geographic reach

Statewide

State/s (abbreviation)

CT

Locality (cities or counties)

 

Selected sources of information

http://www.huskyhealth.com/hh/site/default.asp

http://www.huskyhealth.com/dss/lib/dss/pdfs/pcip/comboappenglish.pdf

Delaware

Delaware ASSIST (Application for Social Services & Internet Screening Tool)

Description

Delaware online screening and application tool. The effort leverages concepts from PA Compass, developed for PA Department of Public Welfare in consultation with Deloitte.

Key benefit programs

TANF; SNAP; Medicaid; federal child care assistance

Other benefit programs

Long-term care

Key technological components

Online application that can be sent electronically; online screener/benefits calculator

Other key components

None known

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

DE

Locality (cities or counties)

 

Selected sources of information

https://assist.dhss.delaware.gov/PGM/ASP/SC001.asp

Printable applications also available online for:

Food Stamp, TANF, Medicaid and child care assistance at

http://www.dhss.delaware.gov/dhss/dss/files/dssapplicationenglish.
pdf

Medicaid and CHIP at

http://www.dhss.delaware.gov/dhss/dmma/files/chipapplenglish.pdf

District of Columbia

DC Income Maintenance Administration Combined Application for Benefits

Description

Printable online multiple benefit application

Key benefit programs

TANF; SNAP; Medicaid

Other benefit programs

General assistance

Key technological components

Online application that is printed and submitted on paper

Other key components

None known

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

DC

Locality (cities or counties)

 

Selected sources of information

http://www.dhs.dc.gov/dhs/cwp/view.asp?a=3&Q=568277&dhsNAV=|30980|

An application form that could be submitted online previously is no longer available.

Florida

ACCESS (Automated Community Connection to Economic Self-Sufficiency) Florida

Description

In 2004, Florida’s Department of Children and Families (DCF) modernized its approach to administering the SNAP, cash assistance, and Medicaid programs. Known as ACCESS Florida, this new business model changed both the way DCF staff processes applications and manages caseloads, and how clients interact with DCF. The new model was designed to simplify the client application process, reduce administrative costs and increase client access to services.

The state designed its online application for benefits internally, and also incorporated document imaging efforts and several call centers throughout the state. Caseworkers now share the work throughout the state, performing specific functions (intake, case management, etc.) rather than working with a specific caseload. Additionally, customers can receive help completing their online applications from some partner organizations in the community (such as community action agencies, libraries, and local United Way agencies).

Key benefit programs

TANF; SNAP; Medicaid

Other benefit programs

None known

Key technological components

Online application that can be sent electronically; online screener/benefits calculator; application and eligibility systems integration

Other key components

Outreach conducted by for-profit or nonprofit partners; application assistance

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

FL

Locality (cities or counties)

 

Selected sources of information

http://www.myflorida.com/accessflorida/

http://mathematica-mpr.com/publications/PDFs/FSP_Florida.pdf

http://mathematica-mpr.com/publications/PDFs/family_support/socialservices_CA.pdf

Online printable combined application, as well as links to individual program forms are also available at: http://www.dcf.state.fl.us/ess/agencyforms.shtml

http://srdc.msstate.edu/ridge/files/recipients/08_heflin_final.pdf

Healthy Kids

Description

Online application for Medicaid (for children) and CHIP in Florida.

Key benefit programs

Medicaid; CHIP

Other benefit programs

None known

Key technological components

Online application that can be sent electronically

Other key components

None known

Target population

Families with children

Geographic reach

Statewide

State/s (abbreviation)

FL

Locality (cities or counties)

 

Selected sources of information

https://www.healthykids.org/

Georgia

COMPASS (Common Point of Access to Social Services) Georgia

Description

Georgia's online benefit screener and application. The effort leverages concepts from PA Compass, developed for PA Department of Public Welfare in consultation with Deloitte. With their GA COMPASS account, users can also login to report changes or check on the status of their application.

Key benefit programs

TANF; SNAP; Medicaid; WIC; LIHEAP; federal housing assistance programs; federal child care assistance

Other benefit programs

Child support; mental health and substance abuse services; aging services; community service block grant funds

Key technological components

Online application that can be sent electronically; online screener/benefits calculator; application and eligibility systems integration

Other key components

None known

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

GA

Locality (cities or counties)

 

Selected sources

http://ccf.georgetown.edu/index/pennsylvania-full-example

GA: https://compass.ga.gov/selfservice/

GA printable application in multiple languages also available at:

http://dfcs.dhr.georgia.gov/portal/site/DHSDFCS/menuitem.5d32235bb09bde9a50c8798dd03036a0/?vgnextoid=024a2b48d9a4ff00VgnVCM100000bf01010aRCRD

Hawaii

Real Choices Hawaii (See also Real Choices Hawaii in Section B)

Description

This website for Hawaiians in need of disability services or long-term care includes 4 components: (1)”services,” which provides online access to program applications; (2) the Benefits Finder, which is an online screener; (3) “learn about,” a series of links to program information and resources; (4) ”my choices,” a login area that allows users to retain their data for pre-filling other application forms later; and (5) “community,” a forum and discussion area.

The Benefits Finder, which was added to the Real Choices website in 2010, is powered by the National Council on Aging and uses AssistGuide, Inc. (AGIS Network) products. The effort is supported through two grants—one from CMS) and one from DOL’s Employment and Training Administration. While the site is accessible to people of all ages and abilities, it caters to seniors and individuals with disabilities.

In Louisiana, AGIS Network has launched a similar effort (https://www.louisianaanswers.com/site/1/home.aspx), which includes online resource information and links to program applications that can be printed.

Key benefit programs

TANF, SNAP, Medicaid

Other benefit programs

None known

Key technological components

Online application that is printed and submitted on paper, online screener/benefits calculator

Other key components

None known

Target population

Seniors, individuals with disabilities

Geographic reach

Statewide

State/s (abbreviation)

HI

Locality (cities or counties)

N/A

Selected sources of information

https://www.realchoices.org/site/1/home.aspx

Idaho

Idaho DHW Application for Assistance

Description

Printable online multiple benefit application

Key benefit programs

TANF; SNAP; Medicaid; federal child care assistance

Other benefit programs

None known

Key technological components

Online application that is printed and submitted on paper

Other key components

None known

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

ID

Locality (cities or counties)

 

Selected sources of information

http://healthandwelfare.idaho.gov/ApplyforAssistance/tabid/1554/
Default.aspx

http://healthandwelfare.idaho.gov/LinkClick.aspx?fileticket=lqIeO_7F11A%3d&tabid=59

Illinois

All Kids and Family Care Online Application

Description

Illinois online application for Medicaid (for children) and CHIP.

Key benefit programs

Medicaid; CHIP

Other benefit programs

None known

Key technological components

Online application that can be sent electronically

Other key components

None known

Target population

Families with children

Geographic reach

Statewide

State/s (abbreviation)

IL

Locality (cities or counties)

 

Selected sources of information

http://www.allkidscovered.com/

Online application available at: https://secure.myhfs.illinois.gov/allkidsapplicant/index.jsp?lang=en

 

Illinois Web Benefits

 

Description

Online multiple benefit application.

Key benefit programs

TANF; SNAP; Medicaid

Other benefit programs

None known

Key technological components

Online application that can be sent electronically

Other key components

None known

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

IL

Locality (cities or counties)

 

Selected sources of information

http://fspp.dhs.state.il.us/register/wb/wbHomePre.do

Printable (and fillable) PDF version is also available online at http://www.dhs.state.il.us/OneNetLibrary/27897/documents/Forms/IL444-2378B.pdf

Indiana

Indiana Division of Family Resources

Description

DFR maintains a website where customers may screen or apply for benefits, as well as report changes and check benefit status. Application data interfaces directly with the eligibility system to streamline tasks for workers. The effort began in 2007. Currently, five of the state’s eight regions are using the online application (http://www.in.gov/fssa/dfr/2999.htm), and the state plans to add the online capabilities to the remaining two regions in the future. This effort was developed using Curam software.

Key benefit programs

TANF; SNAP; Medicaid

Other benefit programs

State low-income health insurance program

Key technological components

Online application that can be sent electronically; online screener/benefits calculator; application and eligibility systems integration

Other key components

None known

Target population

General low-income population

Geographic reach

Multiple localities

State/s (abbreviation)

IN

Locality (cities or counties)

5 of the state’s 8 regions; the other 3 use paper applications and traditional business processes.

Selected sources of information

https://www.ifcem.com/HCSSRequest/en_US/External_englishLandingHomePage.do

http://www.curamsoftware.com/document/case-study-indiana

http://www.govtech.com/health/Feds-Suggest-Indiana-FSSA.html

A printable online application is also available, for counties that don't yet have an application that can be submitted online at: https://forms.in.gov/Download.aspx?id=4902

http://www.lewin.com/content/publications/OneEAppFinalRpt.pdf

QualCheck

Description

Indiana online screening tool for multiple benefits programs, developed by Deloitte.

Key benefit programs

TANF; SNAP; Medicaid

Other benefit programs

None known

Key technological components

Online screener/benefits calculator

Other key components

None known

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

IN

Locality (cities or counties)

 

Selected sources of information

http://www.in.gov/qualcheck/ControllerServlet

Iowa

Iowa DHS online application

Description

Online multiple benefit application and screener.

Key benefit programs

TANF; SNAP; Medicaid; CHIP; federal child care assistance

Other benefit programs

Family planning, well-child and prenatal care; family investment program; refugee cash assistance

Key technological components

Online application that can be sent electronically; online screener/benefits calculator

Other key components

None known

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

IA 

Locality (cities or counties)

 

Selected sources of information

https://secureapp.dhs.state.ia.us/oasis/

Printable benefit application is also available at: http://www.dhs.state.ia.us/PolicyAnalysis/PolicyManualPages/Manual_Documents/Forms/470-0462.pdf

Kansas

SRS (Department of Social and Rehabilitation Services) Online

Description

Kansas online multiple benefit application.

Also under development is the Customer and Provider Portal (CAPP) project, which is a partnership between SRS and the Kansas Department of Health and Environment (KDHE). With the common goal of being customer-centered and enhancing workforce efficiency, the CAPP project was initiated to create a web portal for both customers and providers. The CAPP project includes two essential components: a Customer Portal and a Provider Management System that will include a provider portal and a professional development registry. Oracle has been a key contractor in developing this effort.

The Customer Portal will allow a customer to enter information to do screening and/or apply for benefits the following programs: TANF, SNAP, refugee assistance, and/or child care. The portal will automatically register customers and pass customer entered information into agency eligibility systems through automated or manual processes based on applied business rules. The Provider Portal component of the Provider Management System will provide a point of access for Child Care providers to apply on line with both agencies. 

Key benefit programs

TANF; SNAP; federal child care assistance

Other benefit programs

Vocational rehabilitation services; child support

Key technological components

Online application that can be sent electronically; online screener/benefits calculator; application and eligibility systems integration in development

Other key components

None known

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

KS

Locality (cities or counties)

 

Selected sources of information

http://oapub1.srs.ks.gov/OAWeb/staticPages/index.html

http://www.kdheks.gov/bcclr/download/CAPP_Q_and_A.pdf

http://www.kdheks.gov/bcclr/capp.htm

Kentucky

Kentucky multiple benefit application

Description

Printable online multiple benefit application

Key benefit programs

TANF; SNAP; Medicaid; CHIP

Other benefit programs

None known

Key technological components

Online application that is printed and submitted on paper

Other key components of effort

None known

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

KY

Locality (cities or counties)

 

Selected sources of information

http://chfs.ky.gov/NR/rdonlyres/0A81E704-89FB-42BD-9EB4-8DEC8843D773/16100/KIM77.doc

 

Louisiana

 

Louisiana DSS multiple benefit application

Description

State online benefit application. Allows information from the online application to interface directly with the eligibility determination system.

In conjunction with this, the state Department of Social Services (DSS) has implemented a "No Wrong Door" effort. Residents may now apply for SNAP, child care assistance, TANF, and the kinship care subsidy at any Office of Family Support (OFS) office across the state. Previously, applicants had to apply at the OFS office in the parish of their residence.

Key benefit programs

TANF; SNAP; federal child care assistance

Other benefit programs

Kinship care subsidy program

Key technological components

Online application that can be sent electronically; application and eligibility systems integration

Other key components

None known

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

LA

Locality (cities or counties)

 

Selected sources of information

https://webapps.dss.state.la.us/FAApplication/#

http://www.dcfs.louisiana.gov/index.cfm?md=pagebuilder&tmp=home&pid=2

Printable version is also available at: http://www.dcfs.louisiana.gov/assets/docs/searchable/OFS/Applications/OFS004APPApplication_rev1210.pdf

Maine

Maine DHHS online application

Description

Printable online multiple benefit application

Key benefit programs

SNAP; Medicaid

Other benefit programs

Prescription drug assistance; Medicare Savings Program

Key technological components

Online application that is printed and submitted on paper

Other key components

None known

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

ME

Locality (cities or counties)

 

Selected sources of information

http://www.maine.gov/dhhs/OIAS/snap/IMS01.pdf

Maryland

SAIL (Service Access and Information Link)

Description

Maryland online multiple benefit screening and application tool. In addition to providing services to program applicants, program recipients may complete redeterminations and change reporting online. The effort also provides links to program and services sites such as the Medicare Part D Prescription Drug Program.

Key benefit programs

TANF; SNAP; Medicaid; CHIP; LIHEAP; federal child care assistance

Other benefit programs

General assistance; long-term care

Key technological components

Online application that can be sent electronically; online screener/benefits calculator

Other key components

None known

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

MD

Locality (cities or counties)

 

Selected sources of information

https://www.marylandsail.org/Default.aspx

Printable online application also available at: http://www.dhr.state.md.us/manuals/forms.php

Massachusetts

Virtual Gateway

Description

MA online screener (for multiple benefits) and application, which leverages concepts from PA COMPASS, developed by PA Department of Public Welfare in consultation with Deloitte, along with other features. The Virtual Gateway enables providers to submit on behalf of clients a single online common intake application for up to 13 different services and enables clients to submit on their own behalf an electronic application for SNAP. In addition to providing service to program applicants, the system enables program recipients to check the details of their case by using an online account. The effort was launched in 2004.

Key benefit programs

SNAP; Medicaid; CHIP; WIC; EITC; school meal programs; federal child care assistance

Other benefit programs

Long-term care; women’s health network; Department of Mental Retardation services, Massachusetts Rehabilitation Commission services, veteran services, Massachusetts Commission for the Blind services, Massachusetts Commission for the Deaf/Hard of Hearing services

Key technological components

Online application that can be sent electronically; online screener/benefits calculator

Other key components

Application assistance

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

MA

Locality (cities or counties)

 

Selected sources of information

https://service.hhs.state.ma.us/ierhome/LandingPage.do?method=displayConsumerHomePage&pageSwitch=HOME

http://www.govtech.com/e-government/Social-Services-Synchronicity.html

http://www.nlc.org/ASSETS/E2DF31BA4AFF4ADEB19BA434142B0545/iyefscreeningtools.pdf

http://bluecrossfoundation.org/Health-Reform/~/media/Files/Health%20Reform/Health%20Reofrm%20Implementation%20%20Massachusetts%20Virtual%20Gateway.pdf

http://www.mass.gov/Eeohhs2/docs/vg/annual_report_2008.pdf

Michigan

MI Bridges/MARS (Michigan Assistance and Referral Service) /Michigan Helping Hand

Description

MI Bridges, an online multiple benefit application (for SNAP and LIHEAP), leverages concepts from Wisconsin ACCESS, developed by Deloitte.

Residents may use two other screener services in the state to refer them here for applications:

MARS, The Michigan Online Assistance and Referral Service, which screens for TANF, SNAP, Medicaid, and WIC

And

Michigan Helping Hand, which links to information about jobs and training, unemployment benefits, health care, family support and housing. Eligibility “wizards” help citizens determine potential eligibility for programs and links back to MI Bridges to offer an online application.

Key benefit programs

SNAP; TANF; Medicaid; WIC; LIHEAP

Other benefit programs

None known

Key technological components

Online application that can be sent electronically; online screener/benefits calculator

Other key components

Outreach conducted by for-profit or nonprofit partners; application assistance

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

MI

Locality (cities or counties)

 

Selected sources of information

https://www.mibridges.michigan.gov/access/

Printable online application also available at: http://www.michigan.gov/dhs/0,1607,7-124-5453_5529_9306-69226--,00.html

http://www.uwmich.org/Portals/0/docs/Community%20Partners%20Presentation%20Helping%20Hand%20MI%20Bridges%20%5BRead-Only%5D.pdf

MARS: http://www.mfia.state.mi.us/mars/

Michigan Helping Hand: http://www.michigan.gov/helpinghand

http://www.nascio.org/awards/nominations/2010/2010MI4-Helping%20hand%20G2C%20final.pdf

Minnesota

Minnesota combined application form

Description

Printable online multiple benefit application

Key benefit programs

TANF; SNAP; Medicaid

Other benefit programs

None known

Key technological components

Online application that is printed and submitted on paper

Other key components

None known

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

MN

Locality (cities or counties)

 

Selected sources of information

https://edocs.dhs.state.mn.us/lfserver/Public/DHS-5223-ENG

 

Mississippi

 

Application for Mississippi Health Benefits

Description

Online printable application for Medicaid (for families and children) and CHIP.

Key benefit programs

Medicaid; CHIP

Other benefit programs

None known

Key technological components

Online application that is printed and submitted on paper

Other key components

None known

Target population

Families with children

Geographic reach

Statewide

State/s (abbreviation)

MS

Locality (cities or counties)

 

Selected sources of information

http://www.medicaid.ms.gov/Chip.aspx

http://msdh.ms.gov/msdhsite/_static/resources/93.pdf

Mississippi DHS online printable application

Description

Printable online multiple benefit application

Key benefit programs

TANF; SNAP

Other benefit programs

None known

Key technological components

Online application that is printed and submitted on paper

Other key components

None known

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

MS

Locality (cities or counties)

 

Selected sources of information

http://www.mdhs.state.ms.us/ea_application.pdf

 

Missouri

 

HealthNet On-line

Description

Missouri online application for Medicaid and CHIP

Key benefit programs

Medicaid, CHIP

Other benefit programs

None known

Key technological components

Online application that can be sent electronically

Other key components

None known

Target population

Families with children

Geographic reach

Statewide

State/s (abbreviation)

MO

Locality (cities or counties)

NA

Selected sources of information

http://www.dss.mo.gov/mhk/accept.htm

Printable application also available at:
http://dss.mo.gov/mhk/pdf/886-4367_0108.pdf

Montana

Healthy Montana Kids

Description

Online application for Medicaid (for children) and CHIP

Key benefit programs

Medicaid; CHIP

Other benefit programs

None known

Key technological components

Online application that can be sent electronically

Other key components

None known

Target population

Families with children

Geographic reach

Statewide

State/s (abbreviation)

MT

Locality (cities or counties)

 

Selected sources of information

http://hmk.mt.gov/

https://mtchip.assistguide.net/

Printable application also available online at: http://hmk.mt.gov/documents/hmkapplication.pdf

Montana DPHHS Application

Description

Printable online multiple benefit application

Key benefit programs

TANF; SNAP; Medicaid

Other benefit programs

Medicare Savings Program; refugee benefits

Key technological components

Online application that is printed and submitted on paper

Other key components

None known

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

MT

Locality (cities or counties)

 

Selected sources of information

http://dphhs.mt.gov/publicassistance/hcs250.pdf

 

Nebraska

 

Access Nebraska

Description

Online multiple benefit application and screener

Key benefit programs

TANF; SNAP; Medicaid; CHIP; LIHEAP; federal child care assistance

Other benefit programs

Long-term care; assistance to the aged, blind, and disabled; child support; refugee resettlement

Key technological components

Online application that can be sent electronically; online screener/benefits calculator

Other key components

None known

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

NE

Locality (cities or counties)

 

Selected sources of information

http://accessnebraska.ne.gov/

Printable application also available online at: http://www.hhs.state.ne.us/fia/EA-117.pdf

 

Nevada

 

Nevada DWSS Application for Assistance

Description

Printable online multiple benefit application

Key benefit programs

TANF; SNAP; Medicaid

Other benefit programs

None known

Key technological components

Online application that is printed and submitted on paper

Other key components

None known

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

NV

Locality (cities or counties)

 

Selected sources of information

https://dwss.nv.gov/dmdocuments/Forms_2905-EG.pdf

New Hampshire

New Hampshire Healthy Kids

Description

Online printable application for Medicaid (for children) and CHIP.

Key benefit programs

Medicaid; CHIP

Other benefit programs

None known

Key technological components

Online application that is printed and submitted on paper

Other key components

None known

Target population

Families with children

Geographic reach

Statewide

State/s (abbreviation)

NH

Locality (cities or counties)

 

Selected sources of information

http://www.nhhealthykids.com/UploadedFiles/Files/Form_800P_HK_Application.pdf

 

NH Electronic Application System (EASY)

 

Description

Online screener and multiple benefit application. The effort leverages concepts from PA COMPASS, developed for PA Department of Public Welfare in consultation with Deloitte.  It began in 2006 as a pilot through selected providers, and was implemented statewide from any online location (without partner assistance) in 2011.

Key benefit programs

TANF; SNAP; Medicaid; federal child care assistance

Other benefit programs

Medicare Savings Program; long-term care

Key technological components

Online application that can be sent electronically; online screener/benefits calculator

Other key components

Application assistance

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

NH

Locality (cities or counties)

 

Selected sources of information

https://nheasy.nh.gov/login

http://www.dhhs.nh.gov/media/pr/12152010NHEasyChangesPilot.htm

http://www.dhhs.state.nh.us/SR_htm/supervisory_releases/2009/sr_09_33_dated_09_09.htm

http://www.nhlgc.org/affiliate/NHLWAA/pdf_documents/Welfare09_brochure.pdf

Printable application also available online at:

http://www.dhhs.state.nh.us/dfa/documents/assistance.pdf

New Jersey

NJ OneApp

Description

Online multiple benefit application

Key benefit programs

TANF; SNAP; Medicaid

Other benefit programs

General assistance

Key technological components

Online application that can be sent electronically; online application that is printed and submitted on paper

Other key components

None known

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

NJ

Locality (cities or counties)

 

Selected sources of information

https://oneapp.dhs.state.nj.us/

https://oneapp.dhs.state.nj.us/Forms/SignIn/frmStart.aspx

New Jersey FamilyCare

Description

Online printable application for Medicaid and CHIP.

Key benefit programs

Medicaid; CHIP

Other benefit programs

None known

Key technological components

Online application that is printed and submitted on paper

Other key components

None known

Target population

Families with children

Geographic reach

Statewide

State/s (abbreviation)

NJ

Locality (cities or counties)

 

Selected sources of information

http://www.njfamilycare.org/pages/FC_APP-en.pdf

 

New Mexico

 

NM HSD online printable application

Description

Printable online multiple benefit application

Key benefit programs

TANF; SNAP; Medicaid

Other benefit programs

General assistance

Key technological components

Online application that is printed and submitted on paper

Other key components

None known

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

NM

Locality (cities or counties)

 

Selected sources of information

http://www.hsd.state.nm.us/pdf/Application%20for%20Assistance%20(English).pdf

Yes New Mexico

Description

State online benefits screener. This effort leverages concepts from Wisconsin ACCESS, developed by Deloitte.

Key benefit programs

TANF; SNAP; Medicaid; WIC; LIHEAP; federal child care assistance

Other benefit programs

General assistance

Key technological components

Online screener/benefits calculator

Other key components

None known

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

NM

Locality (cities or counties)

 

Selected sources of information

https://www.yes.state.nm.us/selfservice/

New York

Access Nyc

Description

ACCESS NYC is an online screening and application tool that allows New York City residents to quickly and easily determine their potential eligibility for 35 city, state and federal benefit programs across 15 different agencies. The single point of entry was designed to allow city residents to pre-screen for those programs anywhere, anytime, in at least seven different languages. ACCESS NYC also was designed to provide essential information about the application process, including simplified steps on how to apply, office location details, and information about required documentation. Users may also print blank or partially populated application forms and may submit electronic applications for some programs. While ACCESS NYC is a self-service tool, community-based organizations are trained to provide city residents with assistance in using the tool. The effort was implemented in 2006 and developed using Curam software.

Key benefit programs

TANF; SNAP; Medicaid; CHIP; WIC; LIHEAP; EITC; school meal programs; Federal housing assistance programs; federal child care assistance

Other benefit programs

Property tax and rent rebate programs; state low-income tax credits; county- or city-level human services assistance and employment programs; home- and community-based services; Head Start; senior services; out of school time programs; universal prekindergarten

Key technological components

Online application that can be sent electronically; online application that is printed and submitted on paper; Online screener/benefits calculator

Other key components

Application assistance

Target population

General low-income population

Geographic reach

Single locality

State/s (abbreviation)

NY

Locality (cities or counties)

New York City

Selected sources of information

www.nyc.gov/accessnyc

http://www.accenture.com/us-en/Pages/success-access-nyc-it-strategy-transformation.aspx

Printable applications for school Meals, SNAP, and Senior Citizen or Disability Rent Increase Exemption (SCRIE/DRIE) are available at:
https://a858-ihss.nyc.gov/ihss1/en_US/IHSS_blankFormsHomePage.do?
__o3rpu=IHSS_homePage.do

http://www.curamsoftware.com/document/case-study-access-nyc

myBenefits

Description

myBenefits is an online eligibility screener and application tool. It guides users through a list of questions to determine whether or not they are eligible for assistance. If they are determined to be eligible, they are provided with a list of the information that they must take to the assistance office so their eligibility can be confirmed. The application can be completed on a home computer, and there are also myBenefits kiosks located in many of the county assistance offices and some community organizations. Applicants who might qualify for programs other than the one for which they are applying will be identified and asked whether they want to apply for additional benefits. Depending on where in the state the user resides, electronic submission of applications may be possible. The site also enables benefit recipients to check the status of their benefits. This effort is maintained by the New York State Office of Temporary and Disability Assistance (OTDA). This effort leverages concepts from Wisconsin ACCESS, developed by Deloitte.

Key benefit programs

TANF; SNAP; Medicaid; WIC; LIHEAP; EITC; school meal programs

Other benefit programs

Prescription drug assistance; nutrition education, state health insurance plans, assistance for veterans

Key technological components

Online application that can be sent electronically; online application that is printed and submitted on paper; online screener/benefits calculator

Other key components

Outreach conducted by for-profit or nonprofit partners

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

NY

Locality (cities or counties)

 

Selected sources of information

https://www.mybenefits.ny.gov/selfservice/

http://www.nascsp.org/data/files/csbg_publications/issue_briefs/csbg%20arra%20benefits%20enrollment%20issue%20brief_final.pdf

Online printable application available at:

http://www.otda.state.ny.us/main/apps/default.asp and http://www.health.state.ny.us/forms/doh-4220all.pdf

North Carolina

ePASS (Electronic Pre-Assessment Screening Service)

Description

This is an online screening tool for multiple benefits in North Carolina. Implemented in 2010, it is the first part of a larger modernization effort, which will eventually include Medicaid, enable individuals and families to submit applications electronically, and integrate the online application data with the state’s revamped eligibility system. Both ePass and North Carolina Families Accessing Services through Technology (NC FAST), a new integrated eligibility and case management system, were developed using Curam software.

Key benefit programs

TANF; SNAP

Other benefit programs

Crisis intervention program; emergency assistance; food and nutrition services

Key technological components

Online screener/benefits calculator

Other key components

None known

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

NC

Locality (cities or counties)

 

Selected sources of information

https://epass.nc.gov/ePASS/cw/PlayerPage.do?

http://www.curamsoftware.com/document/case-study-north-carolina-fast-fix

http://www.ncdhhs.gov/ncfast/epass/index.htm

http://www.curamsoftware.com/news-and-events/north-carolina-department-health-and-human-services-launches-epass-improved-citizen-

http://www.ncdhhs.gov/dss/dcdl/economicfamilyservices/EFS-FNSEP-25-2010a.pdf

 

North Dakota

 

OASYS (Online Application System) North Dakota

Description

State online multiple benefit application

Key benefit programs

TANF; SNAP; Medicaid; CHIP; federal child care assistance

Other benefit programs

Medicare Savings Program; long-term care

Key technological components

Online application that can be sent electronically

Other key components

None known

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

ND

Locality (cities or counties)

 

Selected sources of information

https://secure.apps.state.nd.us/dhs/ea/oasys/login.htm

Printable application also available online at: https://secure.apps.state.nd.us/dhs/ea/oasys/main.htm

 

Ohio

 

Ohio Online Benefit Application

Description

Ohio’s online multiple benefit application, implemented in 2010. Also allows online change reporting, and links to the USDA Food and Nutrition Service SNAP eligibility screener.

Key benefit programs

TANF; SNAP; Medicaid

Other benefit programs

None known

Key technological components

Online application that can be sent electronically

Other key components

None known

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

Ohio

Locality (cities or counties)

 

Selected sources of information

https://odjfsbenefits.ohio.gov/SelfServiceSplash.jsf

Printable version also available online at: http://www.odjfs.state.oh.us/forms/file.asp?id=56632

 

Oklahoma

 

Oklahoma Request for Benefits and Services

Description

Printable online multiple benefit application

Key benefit programs

TANF; SNAP; Medicaid

Other benefit programs

Medicare Savings Program; TANF diversion assistance

Key technological components

Online application that is printed and submitted on paper

Other key components

None known

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

OK

Locality (cities or counties)

 

Selected sources of information

http://www.okdhs.org/NR/rdonlyres/EA913428-A7D2-4FE8-8CD9-1628C5B5CFF8/0/08MP001E.pdf

Oregon

Healthy Kids

Description

Oregon online application for Medicaid (for children) and CHIP, launched in 2011

Key benefit programs

Medicaid; CHIP

Other benefit programs

None known

Key technological components

Online application that can be sent electronically

Other key components

None known

Target population

Families with children

Geographic reach

Statewide

State/s (abbreviation)

OR

Locality (cities or counties)

 

Selected sources of information

http://www.oregonhealthykids.gov/

http://www.oregonhealthykids.gov/news/0001.html

Printable application also available online at: http://dhsforms.hr.state.or.us/Forms/Served/DE0415F.pdf

Oregon Application for Services

Description

Printable online multiple benefit application

Key benefit programs

TANF; SNAP; Medicaid; federal child care assistance

Other benefit programs

Domestic violence help

Key technological components

Online application that is printed and submitted on paper

Other key components

None known

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

OR

Locality (cities or counties)

 

Selected sources of information

http://dhsforms.hr.state.or.us/Forms/Served/DE0415F.pdf

Pennsylvania

COMPASS (Commonwealth of Pennsylvania Access to Social Services)

Description

Pennsylvania Department of Public Welfare’s online program that allows users to apply and renew coverage for social services themselves (and the name of the eligibility determination system).

COMPASS was launched in 2001, and offered a joint application for Medicaid and CHIP. In its current form, the site offers applications and renewal options for a variety of programs, and is regularly reviewed by the Department of Public Welfare and Insurance. COMPASS is also linked to a client information database that allows the site to integrate existing client level data with new data to help facilitate the process.

Deloitte has been a key partner in assisting Pennsylvania with developing and implementing this effort. Community based organizations also partner with the state to provide outreach and application assistance through this tool to customers.

Key benefit programs

TANF; SNAP; Medicaid; CHIP; LIHEAP; EITC; school meal programs; federal child care assistance

Other benefit programs

Long-term care; home- and community-based services; mental retardation services; child tax credit

Key technological components

Online application that can be sent electronically; online screener/benefits calculator; application and eligibility systems integration

Other key components

Outreach conducted by for-profit or nonprofit partners; application assistance

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

PA

Locality (cities or counties)

 

Selected sources of information

https://www.humanservices.state.pa.us/compass.web/CMHOM.aspx

PA printable application also available at: http://www.dpw.state.pa.us/applyforbenefits/index.htm

http://www.nlc.org/ASSETS/E2DF31BA4AFF4ADEB19BA434142B0545/iyefscreeningtools.pdf

http://ccf.georgetown.edu/index/pennsylvania-full-example

Rhode Island

RI DHS eligibility self screener

Description

Online screener for SNAP and Medicaid implemented in 2002. Screener main page also links to individual printable applications for both SNAP and Medicaid.

Key benefit programs

SNAP; Medicaid

Other benefit programs

None known

Key technological components

Online screener/benefits calculator

Other key components

None known

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

RI

Locality (cities or counties)

 

Selected sources of information

https://www.screening.dhs.ri.gov/English/home.cfm

South Carolina

SC DSS Multiple Program Application

Description

South Carolina's online benefit application

Key benefit programs

TANF; SNAP

Other benefit programs

Refugee assistance

Key technological components

Online application that can be sent electronically

Other key components

None known

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

SC

Locality (cities or counties)

 

Selected sources of information

https://dss.sc.gov/apps_online/frm_Apps_Online.aspx

Printable version also available online at: https://dss.sc.gov/content/library/forms/files/3800.pdf

South Dakota

SD CHIP/Medical Assistance Application

Description

Printable online multiple benefit application

Key benefit programs

Medicaid; CHIP

Other benefit programs

None known

Key technological components

Online application that is printed and submitted on paper

Other key components

None known

Target population

Families with children

Geographic reach

Statewide

State/s (abbreviation)

SD

Locality (cities or counties)

 

Selected sources of information

http://dss.sd.gov/formspubs/docs/MEDELGBLTY/DSS-EA-301MCHIP.pdf

SD Economic Assistance Application

Description

Printable online multiple benefit application

Key benefit programs

TANF; SNAP; Medicaid

Other benefit programs

None known

Key technological components

Online application that is printed and submitted on paper

Other key components

None known

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

SD

Locality (cities or counties)

 

Selected sources of information

http://dss.sd.gov/formspubs/docs/FOODSTAMP/FoodStampApplication.pdf

 

Tennessee

 

Cover Kids

Description

Tennessee online application for CHIP and Medicaid (for children)

Key benefit programs

Medicaid; CHIP

Other benefit programs

None known

Key technological components

Online application that can be sent electronically

Other key components

None known

Target population

Families with children

Geographic reach

Statewide

State/s (abbreviation)

TN

Locality (cities or counties)

 

Selected sources of information

http://coverkids.com/

Tennessee Potential Eligibility Screening and Online Application

Description

Tennessee’s online screener and benefit application. Users also have the option to print and sign this application and submit it in person. The site is based on ACS’ @vantage HHS framework.

Key benefit programs

TANF; SNAP; Medicaid

Other benefit program

None known

Key technological components

Online application that can be sent electronically; Online screener/benefits calculator

Other key components

None known

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

TN

Locality (cities or counties)

 

Selected sources of information

https://fabenefits.dhs.tn.gov/vip/website/signupservlet?pagename=homepage

Texas

Chipmedicaid.org

Description

Online application for Medicaid (for children) and CHIP.

Key benefit programs

Medicaid; CHIP

Other benefit programs

None known

Key technological components

Online application that can be sent electronically; online screener/benefits calculator

Other key components

Application assistance

Target population

Families with children

Geographic reach

Statewide

State/s (abbreviation)

TX

Locality (cities or counties)

 

Selected sources of information

http://www.chipmedicaid.org/

Your Texas Benefits

Description

This is the benefit portal for Texas. People can use a screener and fill out online applications. The state also has a separate online application for CHIP (www.chipmedicaid.org). The effort leverages concepts from PA Compass, developed for PA Department of Public Welfare in consultation with Deloitte.

Key benefit programs

TANF; SNAP; Medicaid

Other benefit programs

Medicare Savings Program; long-term care

Key technological components

Online application that can be sent electronically; online screener/benefits calculator

Other key components

Outreach conducted by for-profit or nonprofit partners

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

TX

Locality (cities or counties)

 

Selected sources of information

https://www.yourtexasbenefits.com/ssp/SSPHome/ssphome.jsp

Printable application also available online at: https://www.yourtexasbenefits.com/SSPortalTheme/themes/html/SSPortal/downloads/h2010_April2008English.pdf

http://www.cgi.com/en/governments/integrated-eligibility-case-management

http://www.cgi.com/files/brochures/cgi_broc214_solutions_hs_e.pdf

Utah

Utah Helps/eREP (Electronic Resource and Eligibility Product)

Description

eREP is an automated, enterprise solution that modernizes and integrates eligibility and benefit calculations for more than 60 social service programs. Utah Helps is the public-facing portal through which the public applies for benefits online.  A key motivation for the effort was to have workers at multiple agencies administer multiple programs so that clients do not have to go from agency to agency to receive benefits. Only some of the programs included in eREP also have online application (TANF, SNAP, Medicaid, CHIP).

eREP was developed using Curam software and implemented in stages. The first module, Utah Cares (a referral Web site to help Utah residents find state and community services) went live in November 2003. The second component, InfoSource (an online policy reference manual for TANF, food stamps, child care and Medicaid programs with links from the eREP system rules) launched in April 2004. Utah began piloting an eligibility screening module at the end of 2004, which resulted in Utah Helps. System enhancements continued through 2009.

Key benefit programs

TANF; SNAP; Medicaid; WIC; LIHEAP; school meal programs; federal child care assistance

Other benefit programs

General assistance; separate state welfare programs; unemployment insurance; child welfare; job training; Head Start

Key technological components

Online application that can be sent electronically; Application and eligibility systems integration

Other key components

None known

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

UT

Locality (cities or counties)

 

Selected sources of information

https://utahhelps.utah.gov/

http://www.curamsoftware.com/document/state-utah-erep-project-transforms-social-services-delivery

http://www.windley.com/archives/2003/11/utah_cares_the.shtml

http://fcw.com/articles/2006/04/17/utah-takes-an-integrated-approach-to-human-services.aspx

http://www.govtech.com/e-government/Social-Services-Synchronicity.html

"State of Utah eREP Project". Presentation at AAFSD, 2006.

http://foodstamp.aphsa.org/Conf-Presentations/2006/eREP%20AAFSD.ppt

printable applications also available online at:

http://jobs.utah.gov/opencms/forms/61APP.pdf

and

http://jobs.utah.gov/opencms/forms/61MED.pdf

Vermont

myBenefits

Description

Online multiple benefit application. Site also allows users to check their balance and status of their benefits.

Key benefit programs

TANF; SNAP; Medicaid; LIHEAP

Other benefit programs

Home- and community-based services

Key technological components

Online application that can be sent electronically

Other key components

None known

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

VT

Locality (cities or counties)

 

Selected sources of information

http://dcf.vermont.gov/mybenefits

Virginia

FAMIS (Family Access to Medical Insurance Security)

Description

Virginia online application for Medicaid (for children) and CHIP

Key benefit programs

Medicaid; CHIP

Other benefit programs

None known

Key technological components

Online application that can be sent electronically; online application that is printed and submitted on paper

Other key components

None known

Target population

Families with children

Geographic reach

Statewide

State/s (abbreviation)

VA

Locality (cities or counties)

 

Selected sources of information

http://www.famis.org/apply.cfm?lang=English

Online printable application also available at: http://www.famis.org/materials/HealthInsuranceApplicationForChildrenAndPregnantWomen.pdf

 

Virginia

 

DSS Eligibility Screener

Description

Online screener for multiple benefit programs

Key benefit programs

TANF; SNAP; Medicaid; CHIP; WIC; LIHEAP; federal child care assistance

Other benefit programs

Medicare Savings Program

Key technological components

Online screener/benefits calculator

Other key components

None known

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

VA

Locality (cities or counties)

 

Selected sources of information

https://jupiter.dss.state.va.us/EligibilityScreening/

Printable online application also available at:

http://www.dss.state.va.us/form/pdf/032-03-875.pdf (Part I) and

http://www.dss.state.va.us/form/pdf/application_for_benefits.pdf (Part II)

Washington

Washington Connection

Description

This is an online client screening and application portal developed in Washington by the Department of Social and Health Services (DSHS). Implemented in 2011 to replace an earlier version of an online application, this tool allows for online application for DSHS programs such as TANF, SNAP, and Medicaid, but will be expanded to include other programs over time. (The old application is currently still available, and will be is phased out in the future).

Additional system capabilities (such as special logins for partner agencies that assist clients) will be implemented in spring 2011.

Key benefit programs

TANF; SNAP; Medicaid; WIC; LIHEAP; EITC; federal housing assistance programs; federal child care assistance; veteran pension assistance; assistance for homeless veterans

Other benefit programs

General assistance; Medicare; child support; long-term care; drug and alcohol treatment, FAFSA, family planning, vocational rehabilitation

Key technological components

Online application that can be sent electronically; online screener/benefits calculator

Other key components

Outreach conducted by for-profit or nonprofit partners

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

WA

Locality (cities or counties)

 

Selected sources of information

https://www.washingtonconnection.org/home/

https://fortress.wa.gov/dshs/f2esaapps/esaosa/

Separate online screener also available here: http://www.dshs.wa.gov/esa/TEC/

 

West Virginia

 

InRoads (Information Network for Resident Online Access and Delivery of Services)

Description

West Virginia's website for benefit screening and application, implemented in 2002. The website includes a specific portal for outreach partners. The effort leverages concepts from PA Compass, developed for PA Department of Public Welfare in consultation with Deloitte.

Key benefit programs

TANF; SNAP; Medicaid; CHIP; LIHEAP

Other benefit programs

Medicare Savings Program; long-term care; voter registration, school clothing allowance; non-emergency medical transportation

Key technological components

Online application that can be sent electronically; online screener/benefits calculator; application and eligibility systems integration

Other key components

Outreach conducted by for-profit or nonprofit partners; application assistance

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

WV

Locality (cities or counties)

 

Selected sources of information

https://www.wvinroads.org/inroads/PGM/ASP/SC001.asp

http://ccf.georgetown.edu/index/pennsylvania-full-example

Printable online application also available at:

http://www.wvdhhr.org/bcf/policy/imm/IMManualChanges/525/DFA_2.pdf and

http://www.chip.wv.gov/SiteCollectionDocuments/WVCHIP%20Application.pdf

 

Wisconsin

 

Wisconsin ACCESS (ACCess to Eligibility Support Services)

Description

This effort involves streamlined eligibility and a web-based application tool. It leverages concepts from PA COMPASS developed by PA Department of Public Welfare in consultation with Deloitte. In addition to screening and applying online, clients can also submit redeterminations, track their benefits, and update personal information in their electronic file.

Key benefit programs

TANF; SNAP; Medicaid; WIC; federal child care assistance

Other benefit programs

Prescription drug assistance; emergency food assistance, state energy assistance and state life insurance

Key technological components

Online application that can be sent electronically; online screener/benefits calculator

Other key components

Outreach conducted by for-profit or nonprofit partners; application assistance

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

WI

Locality (cities or counties)

 

Selected sources of information

http://access.wisconsin.gov/

http://www.shadac.org/publications/June2010-wisconsin-badgercare-plus-webinar

http://www.colorado.gov/cs/Satellite?blobcol=urldata&blobheader=application%2Fpdf&blobkey=id&blobtable=MungoBlobs&blobwhere=1239164082780&ssbinary=true

http://www.dhs.wisconsin.gov/em/access/reports/fullreport.htm

[ Go to Tables ]

Wyoming

Healthlink

Description

Wyoming online screener and application for CHIP and Medicaid.

Key benefit programs

Medicaid; CHIP

Other benefit programs

None known

Key technological components

Online application that can be sent electronically; Online screener/benefits calculator

Other key components

None known

Target population

Families with children

Geographic reach

Statewide

State/s (abbreviation)

WY

Locality (cities or counties)

 

Selected sources of information

https://healthlink.wyo.gov/

Privately Hosted Efforts

2-1-1 Navigator

Description

The 2-1-1 Navigator is an online benefits screener operated by the United Way of Connecticut. This two-minute interactive interview asks follow-up questions on the basis of responses to some initial questions. It then tells the user which federal and state assistance programs he or she may qualify for and how to apply for them.

Key benefit programs

TANF, SNAP, Medicaid, Medicare Extra Help, WIC, SSI/DI, EITC, school meal programs

Other benefit programs

General assistance, prescription drug assistance, property tax and rent rebate programs, Medicare, Medicare Savings Program, state child care subsidy, private charitable fuel program, state energy assistance

Key technological components

Online screener/benefits calculator

Other key components

None known

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

CT

Locality (cities or counties)

 

Selected sources of information on effort

http://www.211navigator.org/

Automated Benefits Calculator (ABC)

Description

ABC is a benefits screening tool run by the Connecticut Association for Community Action Agencies (CAFCA). It asks questions to determine potential eligibility for state and federal programs and then gives users information on local resources that help them complete applications for benefits they qualify for.

Key benefit programs

TANF, SNAP, Medicaid, WIC, school meal programs

Other benefit programs

General Assistance, prescription drug assistance, separate state welfare programs, Medicare Savings Program, state energy assistance, weatherization, Head Start, state health care coverage

Key technological components

Online screener/benefits calculator

Other key components

None known

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

CT

Locality (cities or counties)

 

Selected sources of information 

http://cafcacalculator.cafca.org/

 

Benefits Checkup

 

Description

Launched in 2001, Benefits Checkup is a an online benefits screening tool designed by the National Council on Aging that uses AGIS Network products to connect older people with benefits that are particularly relevant to them. It includes more than 2,000 public and private benefits programs in all 50 states and the District of Columbia. At the end of a screener, the tool lists the programs for which the user may be eligible and provides contact information for the agency closest to his or her zip code. Even if an applicant screens for only one program (such as Extra Help), the tool returns results for multiple programs for which the user may be eligible. AARP’s “benefits quicklink” feature connects to Benefits Checkup, providing another portal through which seniors can make the most of this effort.

Key benefit programs

SNAP, Medicare Extra Help, SSI/DI, LIHEAP, federal housing assistance programs, veterans’ pension assistance

Other benefit programs

Prescription drug assistance, Medicare, programs for the deaf and blind, adult protective services

Key technological components

Online screener/benefits calculator

Other key components

None known

Target population

Seniors

Geographic reach

National

State/s (abbreviation)

All states

Locality (cities or counties)

 

Selected sources of information 

http://www/benefitscheckup.org

http://www.nlc.org/ASSETS/E2DF31BA4AFF4ADEB19BA434142B0545/iyefscreeningtools.pdf

http://www.agisnetwork.com/site/391/ncoa,agisnetworkstreamlinebenefitsaccess.aspx

http://www.rcfdenver.org/reports/BCU/BCUFullReport.pdf

http://www.centerforbenefits.org/Lessons%20Learned%20BECs.pdf

 

Benefits Plus

 

Description

Benefits Plus is a tool for service providers who want to secure access to public benefits and housing for clients. The tool includes information on federal benefits programs and services, and on programs and services operated by New York State and New York City. It provides program applications that can be downloaded and submitted to program offices in hard copy. It also contains a SNAP benefits screener/calculator. It is operated by The Center for Benefits and Services, a department of the Community Service Society of New York, which is an independent, nonprofit organization that has been in existence for 160 years. Benefits Plus is protected by U.S. copyright laws; subscribers receive a limited license to view and, if necessary, to download materials.

Key benefit programs

TANF, SNAP, Medicaid, SSI/DI, LIHEAP, federal housing assistance programs, federal child care assistance, veteran pension assistance

Other benefit programs

Prescription drug assistance, unemployment insurance, Medicare Savings Program, child support, veterans’ health care

Key technological components

Online application that is printed out and submitted on paper; online screener/benefits calculator

Other key components

Application assistance

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

NY

Locality (cities or counties)

 

Selected sources of information 

http://benefitsplus.cssny.org/benefit-tool/benefit-tools

http://www.cssny.org/center_for_benefits_and_services/

 

Bridge to Benefits

 

Description

Bridge to Benefits is a multi-state project funded by Children’s Defense Fund Minnesota. Launched in Minnesota in 2007, it now also operates in Montana, North Dakota, and South Dakota. Its goal is to improve the well-being of families and individuals by linking them to public work-support programs and tax credits. Users can identify programs for which they may be eligible by visiting the Bridge to Benefits homepage and clicking on their state to access the eligibility screening tool. While anyone can visit the website, use the screen, and find information on and applications for the various programs, they can also take advantage of Bridge to Benefits’ partnerships with community organizations (77 in Minnesota as of 2009) that use the website to screen their clients. Other community organizations (16 in Minnesota as of 2009) serve as application assistance partners. These organizations agree both to accept email referrals via the Bridge to Benefits website from the screening organizations and to follow up with families who need help completing the applications for one or more programs.

Key benefit programs

SNAP, Medicaid, CHIP, WIC, LIHEAP, EITC, school meal programs, federal child care assistance

Other benefit programs

Voter registration

Key technological components

Online screener/benefits calculator

Other key components

Outreach conducted by for-profit or nonprofit partners; application assistance

Target population

General low-income population

Geographic reach

Multiple states

State/s (abbreviation)

MN; MT; ND; SD

Locality (cities or counties)

 

Selected sources of information 

http://www/bridgetobenefits.org

http://www.aecf.org/~/media/Pubs/Topics/Economic%20Security/Family%20Economic%20Supports/ImprovingAccesstoPublicBenefitsHelpingEligibl/BenefitsAccess41410.pdf

http://www.cdf-mn.org/helping-children/ending-child-poverty/bridge-to-benefits

Disability Benefits 101

Description

Disability Benefits 101 is a website on health coverage and benefits programs for workers and job seekers with a disability. Launched in California in 2004 by the World Institute on Disability’s Employment Disability Benefits Initiative, formerly the California Work Incentives Initiative., Disability Benefits 101 provides easy–to-read descriptions of state, federal, and private benefit programs. It also includes a series of benefits calculators. These allow users to enter information about their circumstances and see how changes in employment and living arrangements might affect their income and eligibility for benefit programs. The website is available in different iterations in California, Michigan, Minnesota, and New Jersey. But the only screening capability in the Michigan and New Jersey versions is a benefits-to-work calculator that provides information for disability benefit recipients on how their current benefits (income and health coverage) would change if they took a job. The benefits-to-work calculator is designed for job seekers who are 18 to 65 years old. The California and Minnesota versions include screeners for a range of benefit programs including TANF, SNAP, Medicaid, SSI/DI, EITC, LIHEAP, federal housing assistance, federal child care assistance, General Assistance, Medicare, prescription drug assistance, separate state welfare programs, and home and community-based services.

Key benefit programs included

SNAP, Medicaid, SSI/DI, LIHEAP, EITC, federal housing assistance programs, federal child care assistance

Other benefit programs included

General Assistance, prescription drug assistance, separate state welfare programs, Medicare, home- and community-based services, Plan for Achieving Self Support (PASS), Individual Development Accounts (IDAs), Ticket to Work, Workplace Personal Assistance, Pell Grants

Key technological components

Online screener/benefits calculator

Other key components

None known

Target population

Individuals with disabilities

Geographic reach

Multiple states

State/s (abbreviation)

CA, MI, MN, NJ

Locality (cities or counties)

 

Selected sources of information 

http://www.db101.org

http://www.wid.org/programs/employment-disability-benefits-effort/public-policy-activities

Earn Benefits

Description

EarnBenefits works in three stages to connect low-wage workers to a range of income-enhancing public and private benefits: (1) marketing and education to inform workers about public benefits; (2) eligibility screening and application assistance provided by EarnBenefits representatives in community organizations via EarnBenefits Online (a web-based tool that streamlines eligibility screening for benefits, application submission, and tracking of applications submitted to local agencies that administer benefits); and (3) benefits management assisting clients with recertification and financial management. Before developing EarnBenefits Online, EarnBenefits used HelpWorks as its web-based screening tool (see page 77).

EarnBenefits is operated by Seedco, a national nonprofit organization that works with local community partners to create economic opportunities for disadvantaged job seekers, low-wage workers, and neighborhood entrepreneurs. The effort was initially launched in New York City in 2003 but has expanded to other cities and states.

Key benefit programs

TANF, SNAP, Medicaid, CHIP, WIC, SSI/DI, LIHEAP, EITC, school meal programs, federal housing assistance programs, federal child care assistance

Other benefit programs

Prescription drug assistance, separate state welfare programs, state low-income tax credits, county- or city-level human services assistance programs, unemployment insurance, home- and community-based services, other federal tax credits

Key technological components

Online screener/benefits calculator; online application that is printed and submitted on paper

Other key components

Outreach conducted by for-profit or nonprofit partners; application assistance

Target population

General low-income population

Geographic reach

Multiple states/localities

State/s (abbreviation)

CT, GA, KY, MA, MD; NY, OK, TN

Locality (cities or counties)

Statewide in CT; statewide in GA; Louisville, KY; Statewide in MA; Baltimore, MD; New York City and Buffalo, NY; Statewide in OK; Memphis, TN

Selected sources of information 

http://www.earnbenefits.org/page.php?pageID=85

http://www.seedco.org/what/asset-building/earnbenefits.php

http://www.nlc.org/ASSETS/E2DF31BA4AFF4ADEB19BA434142B0545/iyefscreeningtools.pdf

HelpEngen (formerly RealBenefits)

Description

HelpEngen, operated by TransEngen since 2008, is a web-based platform that allows health care, public, and community-based organizations to connect individuals to federal, state, and local benefits programs.

Key features include (1) eligibility assessment: targeted screening for multiple programs simultaneously through a single online interview that runs 30 minutes; (2) application preparation: generates completed hard copy applications for delivery to program offices and allows electronic submission of applications where accepted by state agencies; and (3) management information: real-time access to all cases filed as well as application status and history to help staff manage follow up.

Most recently (in 2010), HelpEngen was implemented in CT as qualify4care.com and in Franklin, TN, through Passport Health Communications.

Before HelpEngen was acquired by TransEngen it was known as RealBenefits and was a wholly owned subsidiary of the national non-profit consumer advocacy organization, Community Catalyst. Community Catalyst developed this web-based screening- and enrollment-assistance software in 2002, initially implementing it in Chicago. It had also developed (in the late 1990s) RealBenefits’ predecessor, a benefits screening tool called MicroMax, and implemented that tool in Massachusetts and Rhode Island.

Key benefit programs

TANF, SNAP, Medicaid, CHIP, Medicare Extra Help, WIC, SSI/DI, LIHEAP, EITC

Other benefit programs

Prescription drug assistance, state low-income tax credits, Medicare Savings Program, state child care subsidy, Connecticut Breast and Cervical Cancer Early Detection Program

Key technological components

Online application that can be submitted electronically; online application that is printed and submitted on paper; online screener/benefits calculator

Other key components

Outreach conducted by for-profit or nonprofit partners; application assistance

Target population

General low-income population

Geographic reach

Multiple localities

State/s (abbreviation)

CT, FL, IL, MA, ME, MI, TN

Locality (cities or counties)

Middletown, CT; Miami FL; Chicago, IL; Dorchester, MA; Statewide in ME; Detroit, MI; Franklin, TN

Selected sources of information 

http://www.helpengen.com/te/index.jsp

http://www.communitycatalyst.org/projects?id=0005

http://www.naccho.org/topics/modelpractices/database/practice.cfm?PracticeID=134

http://www.macfound.org/site/apps/nlnet/content2.aspx?c=lkLXJ8MQKrH&b=2612077&ct=2891771&notoc=1

http://www.middletownpress.com/articles/2010/09/23/news/doc4c9b967c9a7e4328652481.txt

http://www.qualify4care.com/

http://www.dwcha.org/cms/index.php/Download-document/14-HelpEngen-Overview.html

http://www.healthcarefinancenews.com/news/vendor-notebook-unity-mangement-group-partners-southwest-healthcare-expand-network

HelpWorks (see also Earn Benefits)

Description

Community agencies use HelpWorks to both screen their clients for eligibility for multiple benefit programs and assist them in filing electronic applications. To use the computerized screening tool, clients must work with a trained benefit counselor who helps them learn about the benefits for which they may qualify and how to complete the application process. Jurisdictions that have online applications accept applications submitted electronically.

HelpWorks, developed by Peter Martin Associates (PMA), was purchased by Affiliated Computer Services (ACS) in 2003. ACS licensed the HelpWorks software to Seedco, which marketed it for a few years alongside other services under the name EarnBenefits. In 2006, Lagan, a customer relationship management software vendor, acquired all of PMA—including HelpWorks—from ACS.

Key benefit programs

TANF, SNAP, CHIP, federal child care assistance

Other benefit programs

None known

Key technological components

Online application that can be sent electronically; online application that is printed and submitted on paper; online screener/benefits calculator

Other key components

Outreach conducted by for-profit or nonprofit partners; application assistance

Target population

General low-income population

Geographic reach

Multiple localities

State/s (abbreviation)

OK, NH, formerly in other states as part of Seedco EarnBenefits effort

Locality (cities or counties)

Tulsa, OK (through the Tulsa Community Action Project Benefits Eligibility Network); Statewide in NH

Selected sources of information 

http://www.captc.org/financialServices/BEN.php

http://www.nhpartech.org/helpworks.html

http://www.nlc.org/ASSETS/E2DF31BA4AFF4ADEB19BA434142B0545/iyefscreeningtools.pdf

MassResources.org

Description

This website’s general benefit screener identifies a broad range of programs for which users may be eligible. Because some programs have complicated eligibility rules, users may also complete a more specific eligibility check for each program in which they are interested and for which the benefits screener suggests they may be eligible. The eligibility check provides a more definite (but still unofficial) indication of eligibility. For certain programs, users may skip the benefit screener and proceed directly to the eligibility check. An eligibility check for each program in the effort is built into the system. Users submit applications for benefits separately.

MassResources.org, implemented statewide in 2003, was developed by Community Resources Information, Inc. (CRI), a nonprofit whose mission is to develop websites that provide comprehensive information on state and local resources relevant to low- and moderate-income families and individuals of all ages. The predecessor of MassResources.org was a local website for the city of Worcester, WorcesterResources.org, implemented in 2001. The local and statewide efforts operate in the same way.

CRI licenses the MassResources.org as a template to not-for-profit organizations in other states. The license is provided to one organization (or a partnership of organizations) per state. CRI oversees the hosting of the website but leaves it to the licensee to develop and operate the new site. This approach was used in New Mexico, leading to the www.NewMexicoResources.org. This website does not include a benefit screener, and an eligibility check is available for SNAP only. It is not built into the system but provides links to eligibility screening tools hosted on other websites (such as YesNM or USDA’s SNAP Eligibility Screening Tool).

Key benefit programs

TANF, SNAP, Medicaid, CHIP, Medicare Extra Help, WIC, SSI/DI, LIHEAP, EITC, school meal programs, federal housing assistance programs, veterans’ pension assistance

Other benefit programs

General Assistance, prescription drug assistance, unemployment insurance, Medicare Savings Program, Meals on Wheels, utility shutoff protection

Key technological components

Online screener/benefits calculator

Other key components

None known

Target population

General low-income population

Geographic reach

Multiple states

State/s (abbreviation)

MA, NM

Locality (cities or counties)

Worcester, MA has a local version (www.WorcesterResources.org)

Selected sources of information 

http://www.massresources.org/

http://www.worcesterresources.org/

http://www.newmexicoresources.org/

http://www.nlc.org/ASSETS/E2DF31BA4AFF4ADEB19BA434142B0545/iyefscreeningtools.pdf

One-e-App

Description

Developed by the California HealthCare Foundation and licensed to Social Interest Solutions, One-e-App provides one electronic application that collects and stores information, screens and delivers data electronically, and helps families enroll in a range of public and private programs. First implemented in Arizona in 2001, it is used under the following names in the following states: One-e-App in CA and IN, Health-e-Arizona in AZ, and Healthy Maryland in MD. The tool promotes access to different sets of programs in each state.

CA and AZ offer an assisted model and a self-service model. In the former, staff at nonprofit organizations uses the tool to screen families and help them apply for benefits. The general public has access the latter. In MD, the assisted model is available, and a self-service model is in development. In IN, only the assisted model is available.

In AZ, the state adopted One-e-App as its sole effort to promote benefits access through web-based technology. In other states, One-e-App supplements other government efforts.

Key benefit programs

TANF; SNAP; Medicaid; CHIP; WIC; LIHEAP; EITC

Other benefit programs

Medicare Savings Program

Key technological components

Online application that can be sent electronically; online screener/benefits calculator

Other key components

 Application assistance

Target population

General low-income population

Geographic reach

Multiple states/localities

State/s (abbreviation)

AZ, CA, IN, MD

Locality (cities or counties)

In AZ and IN, One-e-App is statewide.

In MD, it is available in Howard County and is in the process of being implemented statewide.

In CA, One-e-App is used in 14 counties: Alameda, Fresno, Humboldt, Los Angeles, Napa, Orange, Sacramento, San Diego, San Francisco, San Joaquin, San Mateo, Santa Clara, Santa Cruz, Sonoma

Selected sources of information 

https://thecenter.oneeapp.org/

http://www.chcf.org/projects/2007/oneeapp-onestop-access-to-health-care

http://www.chcf.org/~/media/Files/PDF/O/PDF%20OneEApp.pdf

http://www.capcommunity.hrsa.gov/cap/Events/Files/Jan_2004/Amy_Lewis_Gilbert.pdf

http://www.healthcareitnews.com/news/deloitte-expands-web-enrollment-programs

https://www.socialinterest.org/Solutions.aspx?lm_linkid=2_6_4

https://www.healthearizona.org/app/Login.aspx?&Lang=EN

Arizona also has online, printable multiple benefit program applications for (1) SNAP, TANF, Medicaid, and child care assistance, and (2) Medicaid (families and children) and CHIP at:

https://www.azdes.gov/appforms.aspx?category=999999

http://www.azahcccs.gov/applicants/application/AcuteCare.aspx)

https://www.indeapp.net/

http://dhmh.maryland.gov/healthreform/pdf/2011/Maryland_Innovators_Proposal.pdf

http://www.lewin.com/content/publications/OneEAppFinalRpt.pdf

Online Training and Benefits Eligibility Tool (OTBET)

Description

OTBET is hosted by PathWays PA, a nonprofit organization that provides services and advocacy for women, children, and families. This online tool, implemented in 2010, allows staff and clients to determine their personal self-sufficiency standard and benefits eligibility. Once eligibility is determined, staff and clients use links to connect to the state’s online application tool, COMPASS, and other programs that clients may find useful.

Key benefit programs

SNAP, CHIP, LIHEAP, federal child care assistance

Other benefit programs

None known

Key technological components

Online screener/benefits calculator

Other key components

Outreach conducted by for-profit or nonprofit partners

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

PA

Locality (cities or counties)

 

Selected sources of information

http://www.pathwayspa.org/Online_Training_and_Benefits_Eligibility_Tool.html

http://policypathwayspa.blogspot.com/2010/07/pathways-pa-e-newsletter-july-12-2010.html

OregonHelps!

Description

OregonHelps! is an online prescreener for multiple benefits. Available to the public, it links to information about each program it screens for. It was developed and initially implemented in 2002 in Oregon by Multnomah County, Clackamas County, Oregon Food Bank, the state of Oregon, and the Community Action Directors of Oregon in consultation with EcoNorthwest. As part of its Work Advancement and Support Center Demonstration, MDRC worked with EcoNorthwest to modify OregonHelps! to better meet the needs of the demonstration. The result, the Work Advancement Calculator, added the capability to quantify the changes in income that would result from specific advancement moves, taking into consideration the loss of work supports and the increase in taxes.  

Oregon then franchised Oregon Helps! to NJ (where it is known as NJHelps), AZ (where it is known as ArizonaSelfHelp), Los Angeles County (where it is known as LACountyHelps), and the United Way of Greater Kansas City which serves Kansas and Missouri (where it is known as Kansas City Helps). The benefit programs to which the site promotes access are tailored to each state. And, in each state, the site links either to printable or online applications either for single programs or multiple programs.

Key benefit programs

TANF, SNAP, Medicaid, CHIP, Medicare Extra Help, WIC, SSI/DI, LIHEAP, EITC, school meal programs, federal housing assistance programs, federal child care assistance

Other benefit programs

General Assistance, prescription drug assistance, state low-income tax credits, County- or city-level human services assistance programs, Unemployment Insurance, Medicare Savings Program, long-term care, home- and community-based services, state child care subsidy, Head Start

Key technological components

Online screener/benefits calculator

Other key components

None known

Target population

General low-income population

Geographic reach

Multiple states/localities

State/s (abbreviation)

AZ, KS, MO, NJ, OR

Locality (cities or counties)

Statewide in AZ; Kansas City, KS and MO; Statewide in NJ; Statewide in OR

Selected sources of information

http://www.oregonhelps.org/

http://mynjhelps.org/go

Screener Provides links to online applications after screening: http://www.njhelps.org/online_apps.html

http://www.arizonaselfhelp.org/http://www.unitedwaygkchelps.org/

http://www.nlc.org/ASSETS/E2DF31BA4AFF4ADEB19BA434142B0545/iyefscreeningtools.pdf

http://www.nawrs.org/NewMexico/papers/t4b3.pdf

ParentHelp123

Description

Online application multiple benefits. ParentHelp123.org is managed by WithinReach, a Seattle-based nonprofit organization that provides benefit outreach and advocacy throughout the state of Washington. Along with an online application, the website includes an area for providers that explains how to help customers learn more about benefits for which they may be eligible, and shares information on program eligibility rules. People wanting help in using this online service may also contact WithinReach through a toll free hotline.

Key benefit programs

TANF; SNAP; Medicaid; CHIP; WIC

Other benefit programs

General assistance

Key technological components

Online application that can be sent electronically

Other key components

Outreach conducted by for-profit and non-profit partners; application assistance

Target population

Families with children

Geographic reach

Statewide

State/s (abbreviation)

WA

Locality (cities or counties)

 

Selected sources of information

http://www.parenthelp123.org/

Real Choices Hawaii

Description

This website for Hawaiians in need of disability services or long-term care includes 4 components: (1) “services,” which provides online access to program applications; (2) the Benefits Finder, which is an online screener; (3) “learn about,” a series of links to program information and resources; (4) “my choices,” a login area that allows users to retain their data for pre-filling other application forms later; and (5) “community,” a forum and discussion area.

The Benefits Finder, which was added to the Real Choices website in 2010, is powered by the National Council on Aging and uses AssistGuide, Inc. (AGIS Network) products. The effort is supported through two grants—one from CMS) and one from DOL’s Employment and Training Administration. While the site is accessible to people of all ages and abilities, it caters to seniors and individuals with disabilities.

In Louisiana, AGIS Network has launched a similar effort (https://www.louisianaanswers.com/site/1/home.aspx), which includes online resource information and links to program applications that can be printed.

Key benefit programs

TANF, SNAP, Medicaid

Other benefit programs

None known

Key technological components

Online application that is printed and submitted on paper, online screener/benefits calculator

Other key components

None known

Target population

Seniors, individuals with disabilities

Geographic reach

Statewide

State/s (abbreviation)

HI

Locality (cities or counties)

 

Selected sources of information

https://www.realchoices.org/site/1/home.aspx

 

Seamless Compassion

 

Description

Developed by Efficient Forms and implemented in Colorado in 2009, Seamless Compassion is a web portal to begin the application process for multiple benefit programs. Interactive interview software walks users through a series of questions to screen them for eligibility and then generates pre-filled forms that can be submitted to apply for benefits. The data collected during the screening and application process is capable of interfacing with eligibility determination systems after the application is submitted.

Key benefit programs

SNAP, Medicaid, CHIP, SSI/DI, LIHEAP

Other benefit programs

None known

Key technological components

Online application that can be sent electronically; online application that is printed and submitted on paper, online screener/benefits calculator, application and eligibility systems integration

Other key components

None known

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

CO

Locality (cities or counties)

 

Selected sources of information

http://www.seamlesscompassion.com/

http://www.efficientforms.com/Efficient-Forms-Solutions/seamless-compassion.html

http://www.efficientforms.com/Press-Releases/

Note: Seamless Compassion was recently launched in the Des Moines public schools to promote access to free and reduced-price school meals.

Single Stop USA

Description

Single Stop USA has combined two efforts in New York City to streamline access to benefits: the Benefits Enrollment Network (BEN) and The Food Stamp/Medicaid Paperless Office System (POS).

BEN is an online screening tool that can determine which benefits clients are eligible for in as little as 15 minutes, guide them through the application process, and connect them to other services, including benefits counseling, free tax preparation, legal assistance and financial counseling. Benefit counselors have direct access to the screening tool; clients work with them to be screened for benefits and to get information about how to complete applications for the programs for which they may qualify.

POS is a joint effort between the Human Resources Administration (HRA), the Robin Hood Foundation, Single Stop USA, and the Metropolitan Council on Jewish Poverty (Met Council) to increase SNAP and Medicaid enrollment among Single Stop customers. This effort, piloted in 2005 and launched more broadly throughout New York City in September 2008, allows clients to electronically submit a joint SNAP-Medicaid application in Single Stop locations throughout the city with help from Single Stop staff trained to use BEN. The staff complete the documents, gather the documentation, and transmit the applications and documentation to local SNAP centers, which then conduct the interview and determine eligibility. A Microsoft-based eligibility determination platform supports the application data submitted by through this method.

Single Stop USA was originally launched with funding from the Robin Hood Foundation and incorporated as a nonprofit in 2007. With grant funding from The Atlantic Philanthropies, BEN was expanded to other cities (the San Francisco Bay Area; Miami; Newark, NJ; and Las Cruces and Farmington, NM) beginning in 2009.

Key benefit programs

SNAP, Medicaid, CHIP, WIC, LIHEAP, EITC, Federal housing assistance programs, Federal child care assistance

Other benefit programs

State and local low-income subsidies

Key technological components

Online application that can be sent electronically

Other key components

Outreach conducted by government agencies; outreach conducted by for-profit or nonprofit partners; application assistance

Target population

General low-income population

Geographic reach

Multiple localities

State/s (abbreviation)

Single Stop: NY

BEN: NY; CA; FL; NJ; NM

Locality (cities or counties)

New York City, NY; San Francisco, CA; Miami, FL; Newark, NJ; Las Cruces and Farmington, NM

Selected sources of information

http://www.singlestopusa.org/index.shtml

http://www.aecf.org/~/media/Pubs/Topics/Economic%20Security/Family%20Economic%20Supports/ImprovingAccesstoPublicBenefitsHelpingEligibl/BenefitsAccess41410.pdf

http://foodstamp.aphsa.org/NYCInterviewPresentation.pdf

http://www.nyc.gov/html/hra/downloads/pdf/feeding_new_yorkers.pdf

The Benefit Bank

Description

The Benefit Bank (TBB) is a web-based program offering assistance from counselors who help individuals and families access food, health care, tax, and community social supports. The effort was developed by Solutions for Progress, a Philadelphia-based nonprofit organization. A version of TBB was initially implemented in Pennsylvania in 2002 and in its current form in 2005. A separate version of this tool, called The Benefit Bank Self Serve, is a self-service web-based tool that enables individuals and families in all states to file their federal taxes.

In each state where TBB operates, benefit counselors at a range of service organizations (the United Way, faith-based programs, etc.) walk clients through the screener. Solutions for Progress tailors the tool to provide access to a specific (and varied) range of benefits in each participating state. Each state has a main affiliate organization that is responsible for local training of TBB counselors and deploying the effort across multiple organizations that typically work with low-income individuals and families. In many states, the screening tool interfaces directly with state and local online applications for benefits, and where it does not, the benefit counselors provide referrals and application assistance as needed.

An effort to disseminate TBB nationally, called the Work Supports Initiative (WSI), is sponsored by MDC (www.mdcinc.org) and operates through state affiliates consisting of one or more nonprofit organizations that use TBB to conduct outreach. State affiliates receive strategic advice, training, coaching, and technical assistance from WSI’s national partners.

Key benefit programs

TANF; SNAP; Medicaid; CHIP; Medicare Extra Help; WIC; SSI/DI; LIHEAP; EITC; School meal programs; Federal child care assistance

Other benefit programs

Prescription drug assistance; Property tax and rent rebate programs; State low-income tax credits; Medicare; Medicare Savings Program; FAFSA; Voter registration; State childcare subsidy

Key technological components

Online application that can be sent electronically; screener/benefits calculator

Other key components

Outreach conducted by for-profit or nonprofit partners; application assistance

Target population

General low-income population

Geographic reach

Multiple states

State/s (abbreviation)

AR, FL, IN, KS, ME, MS, NC, OH, PA, SC

Locality (cities or counties)

 

Selected sources of information

http://www.thebenefitbank.com/node

Ohio

http://www.oashf.org/programs/programs.php?id=1

http://www.mdcinc.org/docs/OU-Report.pdf

Pennsylvania

http://www.thebenefitbank.com/TBBPA

General

http://www.nlc.org/ASSETS/E2DF31BA4AFF4ADEB19BA434142B0545/iyefscreeningtools.pdf

https://secure.thebenefitbank.com/ums?task=quick_check

https://selfserve.thebenefitbank.com/

https://secure.thebenefitbank.com/ums?task=quick_check

http://www.philasocialinnovations.org/site/index.php?option=com_content&view=article&id=172%3Asolutions-for-progress-and-the-benefit-bank-a-community-based-approach-to-individual-self-sufficiency&catid=21%3Afeatured-social-innovations&Itemid=35&showall=1

Work Supports Initiative: http://www.mdcinc.org/docs/WSI-Description.pdf