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Medicare Beneficiaries’ Use of Telehealth in 2020: Trends by Beneficiary Characteristics and Location

Publication Date
Authors
Lok Wong Samson, Wafa Tarazi, Gina Turrini, Steven Sheingold

This research report examines changes in Medicare fee-for-service Part B visits and use of telehealth in 2020 during the COVID-19 public health emergency (PHE) by beneficiary characteristics, provider specialty, and location. The analysis found that Medicare in-person visits dropped while telehealth visits increased significantly at the start of the pandemic. Subsequently, telehealth visits declined before plateauing by the end of 2020.  Visits to behavioral health specialists showed the largest increase in telehealth. Most telehealth visits were from the beneficiary's home. Disparities in telehealth were found by race/ethnicity, rural location, and geographic region.

*This content is in the process of Section 508 review. If you need immediate assistance accessing this content, please submit a request to Lok Samson, (202) 690-8450, Lokwong.samson@hhs.gov. Content will be updated pending the outcome of the Section 508 review.

Related Products:

Product Type
Report
Populations
Older Adults | People with Disabilities
Program
Medicare | Medicare Part B