VI. Work First in Context:
Advice on Related Policies
Work first programs do not exist in a vacuum. Other
rules and policies, both within and outside the welfare
system, create the environment in which the program
operates. Thus, they affect the way participants experience
the program's services and mandates and how participants
view the trade-offs between welfare and work. Part VI of
this guide (sections 37-40) discusses some of these related
policies, explains how they affect the design and operation
of a work first program, and offers suggestions on how they
can support efforts to move welfare recipients into jobs.
For example, transitional benefits can cushion the jolt of
leaving welfare for work by extending some supports through
the first year or years of employment. Other policies-such
as financial incentives and the Earned Income Credit
(EIC)-can make work pay for participants who get jobs.
Finally, time-limit policies put pressure on both
participants and work first programs to succeed.
37. Transitional Benefits
Particularly for long-term welfare recipients, leaving
welfare can be difficult, both financially and emotionally.
Transitional benefits can smooth the transition from welfare
to work by continuing to provide government supports for a
limited time. They can also help to make work pay for
families who leave welfare. There are two main transitional
benefits generally available to former welfare recipients:
child care and medical assistance. In addition, some
programs provide other types of transitional benefits.
Child Care
The Personal Responsibility and Work Opportunity
Reconciliation Act of 1996 consolidates welfare-related
child care programs into block grants to states. Funding
from the child care block grant can be used to extend child
care subsidies for parents who leave welfare for work.
States can also choose to provide transitional child care
through other programs available to all low-income working
parents. Some states require parents to pay some of their
child care costs on a sliding scale.
However transitional child care is structured, work
first programs need to market available options to
participants and help them take advantage of that support. A
study conducted by the General Accounting Office found that
utilization rates of Transitional Child Care (a program now
consolidated under the block grant) were extremely low, with
roughly 20 percent of eligible families making use of the
program for at least one month. The study found that in some
states, inadequate mechanisms for informing welfare
recipients about the availability of the transitional
benefits limited the effectiveness of the benefits as work
incentives.
Medical Assistance
Because many of the jobs participants get will not
provide health benefits, transitional medical assistance can
help make work pay and provide security for parents who
leave welfare for work. Transitional Medicaid is available
for a limited time to most families who would otherwise
become ineligible due to earnings. Some states also operate
state-funded programs that subsidize medical assistance for
low-income families. Because Medicaid is no longer
categorically linked to welfare receipt, states will need to
decide whether they wish to establish their own link (for
example, by creating a single application form for both
welfare and Medicaid) and what systems to develop for
transferring the eligibility of families who leave welfare
for work. Again, work first programs need to educate
participants about the availability of medical assistance
and help participants take advantage of it.
Other Transitional Benefits
Some programs provide other types of transitional
benefits. For example, Utah allows former participants to
access all program services for two years after leaving
welfare. This includes assistance for transportation, car
repairs, uniforms, and other work-related needs, as well as
access to education and training. In addition, former
participants are encouraged to ask case managers for help
with any issues that might jeopardize employment. Some
offices have specialized staff who take over closed cases;
in other offices, participants keep their work first case
manager for two years after leaving the program.
Facilitating the Use of Transitional Benefits
Individuals will be more likely to take advantage of
transitional benefits if they have accurate information
about the benefits and if the benefits are easily
accessible. Clearly communicating information about
transitional benefits can also alleviate the fear that
participants may have about leaving welfare for work. Below
are some suggestions:
- Make sure that both work first and eligibility staff
understand the criteria for receiving transitional benefits
and the importance of these benefits as a complement to the
work first program.
- Include transitional benefits in all work-related
discussions at both the eligibility and work first offices.
Eligibility staff can include explanations of these benefits
in their interviews with new applicants and in regular
redetermination meetings. Work first orientation and the
first day of job club are also good times to discuss
work-related program incentives, including transitional
benefits.
- Case managers and child care staff can mention
transitional benefits when program participants are
arranging for child care that is needed so that they can
participate in program activities. Let participants know
that child care assistance will not end with welfare.
- When welfare recipients start reporting income, send
them a letter congratulating them and reminding them about
transitional benefits. Include all appropriate application
forms.
- Keep applications for transitional benefits simple.
Consider using one application form for both transitional
medical assistance and child care, or have cases roll over
to transitional benefits automatically, without a new
application.
Services Available After Transitional Benefits End
It is also helpful to inform participants about-and
assist them in receiving-supports available to them beyond
transitional benefits, particularly as they near the end of
their eligibility. When Transitional Medicaid ends, states
should determine whether any member of the family is
eligible for Medicaid under another category. In addition,
many states provide subsidized medical coverage for
low-income working families and children who are not
eligible for Medicaid. Low-income working parents who
exhaust transitional child care benefits may be eligible for
other federally and state-funded child care programs.
Funding for low-income child care benefits is limited,
however, so it may be helpful to give parents information on
how to access benefits or get on waiting lists early.
States should design fluid delivery systems that bridge
the gaps between welfare and transitional benefits, and
between transitional benefits and follow-up supports. For
example, some states have established systems that
automatically roll over child care assistance from
transitional benefits to another funding stream. Consistent
payment rates and mechanisms can also ease transitions from
one funding stream to another.
38. Financial Incentives
Financial incentives are a popular part of state welfare
reform efforts. As of May 1996, 30 states had been granted
federal waivers to make changes in earnings disregards to
help make work pay and ease the transition from welfare to
work. By changing the way earnings are counted in
determining a family's monthly welfare grant, financial
incentives allow recipients to keep more of their earnings
from work while still receiving welfare. Financial
incentives can also address one of the main criticisms of a
work first approach: that it leads to low-wage jobs without
benefits, leaving employees in a worse financial position
than when they were on welfare. However, it must be
recognized that financial incentives will also keep many
participants on welfare longer than they otherwise would
have been, by raising the level of earnings at which they
become ineligible. In additional to its fiscal implications,
this poses potential problems in the context of time limits
(see section 40).
Financial Incentives and Work First Programs
Field research suggests that, used together, work first
and financial incentives might be more powerful than either
would be alone, for the following reasons:
- Financial incentives can help motivate participants
to work. Surveys indicate that welfare recipients have a
general desire to work, yet many believe that welfare
provides better for their families than work would. In
addition, many welfare recipients report that they have
worked in the past but have fallen back on welfare because
they could not make ends meet. Financial incentives can
alter the trade-off between welfare and work.
- Financial incentives allow participants to accept
even low-wage or part-time work. Financial incentives
allow case managers to promote-and participants to see-the
value of even part-time or low-wage work, and even for
participants who are at the same time pursuing education or
training. By providing financial support for work, the
incentives can also help those who get low-wage jobs keep
them.
- Financial incentives can add a more positive
message to work first.
Financial incentives form a positive message that work
will pay and that the welfare system will support
recipients' efforts to work. Programs that include financial
incentives tend to market the opportunities presented by
working, whereas those without them are forced to rely more
heavily on the threat of sanctions.
- Financial incentives can help shift staff attitudes
to a work first philosophy. In Los Angeles, increased
earnings disregards played a big role in building staff
support for a work first approach. Any reservations that
staff may have about pushing recipients into work or being
involved with a mandatory program can be eased by the
knowledge that if participants pursue work, they will be
better off financially.
- Financial incentives can help change the culture of
the eligibility office. Financial incentives inject
discussions about employment into the eligibility office, as
workers explain the benefits of working to both applicants
and recipients. In Minnesota, eligibility staff reported
that they felt financial incentives empowered them for the
first time to discuss work with participants.
- Financial incentives may boost the income-producing
power of work first models. While work first programs
have been successful at increasing employment, research has
not shown that such programs consistently increase the
income of those who get jobs. Financial incentives can
address this problem by supplementing the incomes of
participants who get jobs.
Making the Most of Financial Incentives
Financial incentives will increase the income of
participants who would have gone to work even in their
absence, and thus will help to make work pay for those
people. In order to increase total employment, however, the
incentives must encourage participants to go to work who
would not have gone to work otherwise. The following ideas
can help make this happen by promoting communication about
and marketing of financial incentives:
- Market financial incentives early and often. Let
new welfare applicants know right away that the incentives
can support their efforts to work. Repeat the message in
both the eligibility and work first offices, in all
discussions about work. Participants who have tried to work
and failed may need "proof" that the incentives
are real. Keeping the disregard formula as simple as
possible, as well as developing effective brochures and
sample budgets, may help convince them. Some programs
provide participants with blank calculation forms on which
they can plug in their own numbers when considering a job.
- Make sure that staff-in both work first and
eligibility offices-understand how the financial incentives
work. Staff should be able to explain the details of
financial incentives to participants, so that they know
exactly what will happen to their grant if they take a job
at a given salary. Computer systems can be programmed to
quickly calculate these effects for staff and participants.
Staff should also understand any trade-offs that might
affect how financial incentives work for individual
participants; for example, those in public housing may face
increased rents as a result of increased earnings. Finally,
eligibility staff need to know how to implement the
increased disregards so that participants who work receive
the appropriate benefits.
- Help participants who work access the financial
benefits.
When participants get a job, work first staff should
remind them about the financial incentives, provide them
with any forms that need to be completed, and facilitate
communication with the eligibility office. Simplifying
reporting requirements can also help. Some programs hold
special orientations for newly employed participants to
review financial incentives and transitional benefits, and
to demonstrate how to fill out the reporting forms. Work
first staff in several programs report that financial
incentives are not always consistently or accurately
applied. When necessary, program staff should act as
advocates, to help participants obtain those benefits.
- Let participants who work clearly see their
financial gain. When participants find employment, they
should see the financial incentives at work, increasing
their total income, even though their monthly grant may be
reduced. Eligibility staff can review the benefits
calculation with participants after they receive their first
recalculated grant check. Administrators in Milwaukee's New
Hope Project found that employed participants had a hard
time understanding how the incentive worked, because the
supplemental benefit amount changed each month (mainly due
to fluctuations in hours and in the number of pay periods in
the month). To address this problem, the program now sends
participants an individualized explanation of the benefits
calculation as part of their monthly benefits statement.
39. The Earned Income Credit
The Earned Income Credit (EIC)-also known as the Earned
Income Tax Credit, or EITC-can help make work pay for
low-income families. The EIC is a federal tax credit that
was worth as much as $3,556 for some families in tax year
1996. While the EIC did not generally count as income under
the AFDC program, this is a state decision under TANF.
States can support work effort by not including the EIC in
eligibility and benefit calculations.
Educating participants about the EIC and helping them
take advantage of it can enhance their success and the
success of your program. The following suggestions can
assist you in promoting the EIC:
- Publicize this valuable benefit. Hang posters promoting
the EIC in prominent places around the program office. Pass
out brochures about the EIC to participants, insert
brochures in mailings, and include the EIC in discussions
about financial incentives and transitional benefits.
Include information about the EIC in materials given to
participants once they find a job.
- Train staff in work first and its partner organizations
about the EIC. Programs often fail to effectively market the
EIC to participants because the staff do not clearly
understand it themselves.
- When explaining the benefits of the EIC to
participants, make sure that the idea of "refundability"
is clear-that is, even if they don't owe taxes, they can
still get a credit if they file a tax return.
- Let participants know whether the EIC will count
against their grant if they are combining welfare and work.
- Discuss the pros and cons of advance payment with
participants who find jobs. People who choose advance
payment will get a portion of the EIC in their paycheck and
the rest at tax time. While advance payment can increase
employees' take-home pay, some people prefer to get a lump
sum. Employees should understand these and other trade-offs
so that they can make an informed choice.
- Have tax forms available to participants throughout the
year, but particularly during tax season. These forms are
available free of charge from the IRS (1-800-TAX-FORM), and
you are allowed to make photocopies.
- Work with local business associations to educate
employers about the EIC and promote its use.
- If your program has a job developer, he or she should
market the EIC to employers. Many employers do not know that
the EIC will supplement the wages of low-wage workers at no
cost to them and do not understand that employers can add
the EIC to the employee's paycheck each pay period.
- Let participants know where they can get free
tax-filing assistance, or look into providing assistance on
site. VITA (Volunteer Income Tax Assistance) is a free
IRS-sponsored program to help low-income workers fill out
their tax forms. Staff can make lists of local VITA sites
available to participants and inform them of what
information they need to take to a VITA site.
40. Time Limits
Federal law restricts states from using TANF funds to
provide benefits to most families for more than five years
(though states can exempt up to 20 percent of their caseload
from the federal time limit). Beyond the limitations on the
use of federal funds, the law gives states the flexibility
to design their own time-limit policies. For example, states
can set time limits shorter than five years. States can also
use maintenance-of-effort or other state funds to provide
benefits that do not count against the federal time limit or
that assist those who have exhausted their federal time
limit. Many states have already established time limits
under federal waivers. In general, these tend to be shorter
than five years, but allow opportunities for exemptions and
extensions.
Although time limits are widely supported, no
evaluations of this approach have been completed. The first
state-initiated time-limit programs are still relatively
new, and only a handful of people had reached the time
limits as of late 1996. The stated goal of time limits is
the same as that of work first-to move welfare recipients
into paid employment. Time limits can help to motivate
participants in their job search, and in doing so may
bolster the program's success. However, as time limits
change the nature of welfare, they affect work first
programs as well. Program planners and administrators who
couple a work first program with time limits should be aware
of the following issues:
- Time limits raise the stakes for welfare-to-work
programs.
Given the importance of minimizing the number of people
who reach the end of the time limit, time limits put added
pressure on states and localities to design and implement
effective programs to help welfare recipients find jobs.
- Time limits increase the importance of serving the
entire time-limited caseload. The program should be able
to serve all those subject to the time limit. The criteria
for exemption or deferral from work first need to be
coordinated with the criteria for exemption from or
extension of the time limit. In addition, the program needs
to take special care to avoid serving only the most job
ready, and to give special attention to those who have a
more difficult time finding work.
- Time limits increase the importance of moving
participants into and through the program quickly. Time
limits make it more important than ever to utilize
activities that are short term and have open entry, as
participants cannot afford to wait for activities to begin.
If access to work first is limited or there are delays in
enrolling, states should consider waiting until participants
are in the program to start their state's time-limit clock.
(Note, however, that the time limit on federally funded
assistance will still apply.)
- Time limits change the environment of work first.
Staff and participants need to understand the time
limits thoroughly and to take them into account when
designing employment plans. Staff need to prepare applicants
and recipients early on, explaining the terms of the time
limit and spelling out what it means for them. It is not yet
clear what program strategy makes the most sense in the
context of time limits. Some argue that a rapid employment
focus is best, because it helps recipients find jobs quickly
and thereby save their months of welfare eligibility. Others
contend that recipients should use those scarce months for
education or training that will prepare them for jobs that
will allow them to stay off welfare.
- Time limits can penalize participants who combine
welfare and work.
Welfare recipients can use up valuable months of
eligibility for low partial grants, especially if financial
incentives allow more families to combine welfare and work
(see section 38). Discuss these trade-offs with participants
who work; some may choose to "bank" their time on
welfare for when they might need it more. Program planners
may also want to consider either not counting against the
time limit any months during which participants work or
counting each of those months as only a portion of a month
(again, they will need to use state funds to do this).
- Time limits pose risks not just for long-term
recipients but also for those who cycle on and off welfare.
In the context of a time limit, program planners may
want to invest more in services that help people keep jobs.
You may also want to design the time limit so that it is not
a lifetime limit. (Note, however, that the five-year time
limit on federal funds is a lifetime limit.) For
example, a Florida pilot program limits welfare receipt to
24 months in a 60-month period or 36 months in a 72-month
period, depending on participant characteristics. An
alternative is to allow participants to earn back time on
their time-limit clocks by working. For example,
participants in Vermont's Welfare Restructuring Project can
earn back six months on their time limit for every year they
work and do not receive welfare.
- Time limits may increase opportunities to invest in
work first programs. The expected savings resulting from
time limits on welfare receipt may provide opportunities for
programs to make up-front investments in serving more
participants or improving program services.